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Mhamad Masri, department manager

Mhamad Masri

department manager

salam

Location
Lebanon - Beirut
Education
Bachelor's degree, Accounting and Informatics
Experience
8 years, 9 Months

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Work Experience

Total years of experience :8 years, 9 Months

department manager at salam
  • Qatar - Doha
  • May 2012 to December 2016

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations planning, monitoring, and appraising job results; coaching, counseling, and disciplining employee developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed

Salse manager at dabousi
  • Lebanon
  • January 2008 to January 2012

Salse manager

Education

Bachelor's degree, Accounting and Informatics
  • at Al chamal
  • June 2014

Specialties & Skills

Sales manager – January 2008 till 2012   At al Dabousy Group:   • Responsible for providing an impeccable sales service to a demanding client base.  • Offering exceptional customer service so that every customer is made to feel special.  • Confidently presenting the company’s products and services to customers.  • Holding monthly meetings with clients to review accounts and maintain business relationships.  • Ensuring that sales quotas are established and met before Preparing monthly sales reports.  • Maintaining strong knowledge of the company’s products, pricing plans and promotions.  • Supporting sales cross-promotions.  • Establishing and maintaining a referral program.  • Upholding store appearance, merchandise and reputability standards.  • Prospecting with new and existing customers.  • Ensuring that customer expectations are clear and reasonable.  • Managing multiple, complex sales opportunities simultaneously.  • Ensuring that all merchandise is tagged properly. Professional Skills: •Consistently doing a great job for clients, always looking to do things bigger and better.  • Able to influence senior people responsible for big business decisions.  • Manage staff disciplinary and grievance procedures.  • Ability to work independently as well as part of a wider marketing team.  • Driving and motivating the sales team to deliver the annual agreed revenue.  • Able to work calmly and time management under pressure and make tough decisions.  • Crafting compelling pitches that get to the point and leave out the sales fluff.
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AREAS OF PROFICIENCY: MANAGERIAL Analytical thinker with advanced skills in data analysis.   Ability to influence cross-functional teams without using formal authority. Sales management experience within a fast moving fashion/clothing retailer.   High level of problem solving skills. Consistent approach to all tasks. Experience within a large square retail footage operation. SALES : Previous success in delivering sales growth in a contracting environment. Ability to build relationships with key customers, sales agents, and Joint Venture partners.   Recognizing viable business opportunities.    Market/product knowledge and awareness of competitors. A strong, confident negotiator, sympathetic to a customer’s needs whilst at the same time able to support the business goals of a company.      PERSONAL :    Able to work under specified and agreed time constraints. Able to resolve difficult situations.   Comfortable working in a highly autonomous environment. EXPERTISE:  Sales Team Supervision Territory Management  New Account Development  Relationship Building  Presentations & Proposals  Closing Strategies  Sales Training  Career History Visual Merchandiser PROFESSIONAL EXPERIENCE:  Sales associate at Salam Studio & Stores  Doha-Qatar: (CANALI ), (ermenegildo zenga), (corneliani), (Hermes), (Brunello Cucinelli) ( diesel ), (Paul smith ), ( ice berg), (Hugo boss), (la Martina ), (Givenchy ) .  Welcoming customers by greeting them, offering them assistance by directing and escorting the customers to racks and counters; suggesting items;  advising customers by providing information on the Brand’s products. • Responding quickly to their requests.  • Being attentive to their needs.  • Listening carefully to what they have to say.  • Being polite and helpful at all times.  • Always greeting them in a warm and friendly manner when meeting them.  • Showing them that we are doing everything possible to accommodate them.  • Being willing to go the extra mile to please them, even is this means having to swallow our pride.  • Understanding that it is the perception in the customer's mind that really matters. Outcomes: Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals during tenure.  Targeted and penetrated a competitive market. Sold thousands of corporate accounts and converted many customers from competitors’ services. 
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