محمد يونس

Sales Representative & Manager·Mindset Group

لبنان

بكالوريوس, Business Management

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 6 أشهر

Sales Representative & Manager

يناير 2020 - حتى الآن

Mindset Group

لبنان

يناير 2020 - حتى الآن

Supervised and managed 7 team members, generating 6-figures in revenue per year.
Developed and implemented sales strategies, converting over 300 customers weekly.
Ensured high levels of customer service are provided, achieving a satisfaction rate of 98%.
Maintained a clean and safe environment, adhering to all regulations with a 100% score.
Increased overall sales by 29% by implementing upselling and cross-selling techniques.
Optimized staffing and internal communication, reducing service wait times by 3 minutes.
Implemented a new staff recognition program, leading to a 25% increase in employee morale.
Cultivated a strong sense of teamwork, achieving a staff retention rate of 95% over 4 years.
Identified and implemented cost-saving measures, reducing overall store expenses by 12%.
Improved operational, logistics, and sales processes, achieving a conversion percentage of 85%.
Monitored and evaluated the sales KPIs, which enhanced overall team performance consistently.

مجال الشركة:: إنتاج الأغذية والمشروبات
الدور الوظيفي:: المحاسبة والتدقيق

Sales Associate

مارس 2016 - يناير 2020

Centreville, Boubess Group

بيروت، لبنان

مارس 2016 - يناير 2020

Generated over $20, 000 in monthly sales by identifying and addressing customer needs.
Guided and sold 40+ customers daily through providing exceptional customer service.
Achieved a sales conversion rate of 91% by tailoring sales pitches to individual customer needs.
Exceeded sales targets for five quarters consecutively by building strong customer relationships.
Resolved 99% of customer complaints in 1 hour, maintaining high customer satisfaction scores.
Increased the average order value by 20% using upselling and cross-selling techniques.
Achieved a 100% accuracy rate when entering customer data into the point-of-sale system.
Reduced refund rates to 0.1% through product recommendations and customer education.
Maintained a 97% on-time record for completing assigned shifts and all required tasks.
Trained and coached 3 junior sales team members to enhance their skills and performance.
Achieved a 100% score on product tests, customer service tests, and communication audits

مجال الشركة:: إنتاج الأغذية والمشروبات
الدور الوظيفي:: المبيعات

Sales Associate

يناير 2014 - فبراير 2016

Cafe Hamra

بيروت، لبنان

يناير 2014 - فبراير 2016

Achieved sales targets of 6 figures in annual sales by building strong customer relationships.
Guided and sold 50+ customers daily by developing and implementing strategic sales plans.
Addressed 95% of customer inquiries in the first interaction, minimizing escalations by 3 times.
Increased the average order value by 35% using upselling and cross-selling techniques.
Handled cash transactions accurately and efficiently, ensuring 100% adherence to procedures.
Provided consistent and exceptional customer support, achieving a satisfaction rating of 98%.

مجال الشركة:: إنتاج الأغذية والمشروبات
الدور الوظيفي:: المبيعات

التعليم

Lebanese International University

يونيو 2017

بكالوريوس، Business Management

لبنان

المعدل التراكمي (نقاط): 3 من 4

Skills

CRM

Expert

Sales Management

Expert

Sales Strategy

Expert

Customer Service

Expert

Sales Development

Expert

Qualification Sales Processes

Expert

New Business Opportunities

Expert

Communication

Expert

Marketing

Expert

Negotiation

Expert

Management

Expert

Hubspot

Expert

Presentations

Expert

CRM

Expert

Lead Qualification

Expert

Cold Calling

Expert

Lead Generation

Expert

Sales Processes

Expert

Written Communication

Expert

Inside Sales

Expert

Sales Lead

Expert

Sales Development

Expert

Business Development

Expert

Outbound Sales

Expert

Business Opportunities

Expert

Interpersonal Skills

Expert

Organization Skills

Expert

Attention To Detail

Expert

Account Executive

Expert

Customer Service

Expert

Customer Satisfaction

Expert

Executives Communication

Expert

Account Executives Communication

Expert

Sales Strategy

Expert

Sales Management

Expert

Sales Leadership

Expert

Account Management

Expert

Sales

Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الهوايات والاهتمامات

Tennis

Surfing

Swimming

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Instant Access

محمد يونس

مشاركة سيرتي الذاتية

الخبرة العملية

Sales Representative & Manager

Sales Associate

Sales Associate

التعليم

Lebanese International University

Skills

اللغات

العربية

الانجليزية

الهوايات والاهتمامات

Tennis

Surfing

Swimming