Engineering Manager & Pre-sales
Veracity Network Services L.L.C
مجموع سنوات الخبرة :19 years, 4 أشهر
Key Responsibilities:
• Meet clients to propose & discuss the needed technical solution.
• Supporting multiple clients, leveraging specialized knowledge in security products and infrastructure low current and IT
systems to ensure that solutions accurately link to clients’ business.
• Consulting with technical team on technical questions, and assisting in advancing sales through communication of
benchmarks and through orchestrating of project plan, product demonstrations, and technical presentations.
• Involving in all phases of project right from project installation, commissioning & hand over as well as customer visit for
feedback and verification of project success.
• Providing technical direction right from initial check of the purchase order before sending to the vendor, on site problem resolution
and technical help & troubleshooting to technical team at the site.
• Managing services revenue by consistently reviewing the project's key milestones, daily follow with the technical team of each
project, product & timelines - along with contractual and invoicing commitments.
• Planning and scheduling all annual maintenance contract, guiding technical team in handling services in professional manner
and resolving issues that arise during the End-customer's implementation and prior to hand-over through annual maintenance.
• Imparting training to sales & technical team for any new products and retaining customers by actively monitoring customer
satisfaction and taking action to address satisfaction issues in a prompt.
lead technical projects and technical teams towards development and execution the strategic Security Technologies roadmap
encompassing Enterprise access control, IP cameras, turnstiles, speed gates, intruder alarm, CCTV, finger print systems, Audio Visual,
Home Automation.
Key Projects to Credit:
• Arabtec (Al-Ain Hospital) Construction site, Turnstiles, access control, Time attendance, wireless link, IP Cameras
solution.
•Angola Hospital Ajman: Access control, CCTV, finger print time attendance, public address system.
• Shikha Fatima college (Al-AIN): Access control, Car barrier, long range reader. turnstiles
• SRS School (Dubai): AV System for (180 class room)
• Qatar Railway Head Quarter Building Access controlupgrading.
• Home automation, CCTV, Intercom for many Villas (Dubai)
• CRIF Office (Dubai), Access Control, IP cameras, intruderalarm
Successfully lead technical projects and technical teams towards development and execution the strategic Security Technologies roadmap encompassing Enterprise access control, IP cameras, turnstiles, speed gates, intruder alarm, CCTV, finger print systems, TRAKA” Key management system, etc.
Key Projects to Credit:
• New RTA Data Center
• Emirates Steel Industrial - AMC for a very huge systems encompassing Access control, CCTV, Speed gates, finger print time attendance
• Crown Prince Office, Huge Access control system with finger print.
• Dubai Immigration Airport Counters
• Qatar Railway Head Quarter Building
• Supreme, Access control
• SkyNews Arabia
• All Shirawi Group
• Al Futtaim Toyota
• Central Market Abu Dhabi
• Mercedez Qatar
• Ettihad Tower Abu Dhabi
• Nation Tower Abu Dhabi
• Iffco (Erco)
• United Printing & Publishing
• Abu Dhabi terminal (Khalifa port)
• Thuraya Telecom
• Sadeyiat Yas island labor camp
Key Responsibilities:
• Developing strategy and driving execution of world class technical enablement for presales engineering by defining technical requirements and recommending appropriate technical solutions that support the achievement of T.I.S sales goals.
• Supporting multiple clients, leveraging specialized knowledge in security products and infrastructure to ensure that solutions accurately link to clients’ business challenges in addition to technical support for all company's reseller in GCC countries including Qatar, Kuwait, Oman, Bahrain, Saudi Arabia, Egypt, Lebanon, Libya.
• Consulting with technical team on technical questions, and assisting in advancing sales through communication of benchmarks and through orchestrating of project plan, product demonstrations, and technical presentations.
• Involving in all phases of project right from project installation, commissioning & hand over as well as customer visit for feedback and verification of project success.
• Providing technical direction right from initial check of the purchase order before sending to the vendor, on site problem resolution and technical help & troubleshooting to technical team at the site.
• Managing T.I.S services revenue by consistently reviewing the project's key milestones, daily follow with the technical team of each project, product & timelines - along with contractual and invoicing commitments.
• Planning and scheduling all annual maintenance contract, guiding technical team in handling services in professional manner and resolving issues that arise during the End-customer's implementation and prior to hand-over through annual maintenance.
• Imparting training to sales & technical team for any new products and retaining customers by actively monitoring customer satisfaction and taking action to address satisfaction issues in a prompt and non-defensive manner.
• Providing administrative support to technical team, verifying all invoices of the accessories, approving technical team over time as well as supervising the authorized repairing center of finger print devices (Canadian brand).
• Visiting other countries such as Qatar and Oman for presale, technical meeting for requirement gathering from company direct customers as well as reseller customers.
• Attending all on site issues in international locations to check the project processing & onetime to supervise the commission of the installed systems.
Demonstrated strong technical background, excellent client and project management skills, proven ability to do hands on technical work for Access control, Intruder alarm, CCTV, Finger print devices, Fire alarm, fire suppression (FM-200).
Key Projects to Credit:
• Lebanon Francies Bank HQ at Syria (12 floors), fully integrated security systems (access control from TYCO, finger print from Bioscrypt, intruder alarm from TYCO, IP cameras from Axis, Fire alarm from Hochiki, Fire suppression system (FM-200) from LPG Spain for (Main data center, UPS room & battery room)), delivered integrated & central controlled via one application across all the branches all over Syrian cities.
• Configuration, commissioning of a very huge systems for “Syriatel HQ” of access control system (Kantech from TYCO), about 160 doors.
• France “LAFARGE” Cements HQ at Syria
• “Halcrow” HQ at Syria
• Oudeh petroleum (oil & Gas) HQ at Syria
• “UNDP” HQ at Syria
• AL-Sharq Bank 4 branches around Syria
• Addounia TV Building
• Latakia International Containers Terminal
• HALCROW HQ building in Syria
• Medical laboratories
• Islamic insurance company’s branches all over Syria
Highlights:
• Designed and owned a professional Queue systems having full hardware with LED screens & controllers & main queue software in liaison with programmers and installed them at 5 customer locations in Syria & Lebanon.
• Organized Presale meetings with customers, recognized customer needs and successfully fulfilled those needs using company products and services by assigning yearly plan for sales team.
Key Responsibilities:
• Conducted site surveys and analyze client requests and requirements, performed system demonstrations of products likely to meet prospect’s requirements.
• Managed, maintained and nurtured relationships with current customers and partners, identified products & items that best suits customer needs and provided them with detailed offer entailing technical and financial parameters.
• Prepared drawing for cabling by AUTOCAD as well as made sales presentations and prepared correspondence to prospective customers.
• Planned and scheduled engineering, installation, and maintenance activities on assigned installed jobs for annual maintenance contracts.
• Prepared the project installation plans, managed plans and implemented job procedures. Maintained all records of job status, job changes, material flow and other control records and supervises the preparation and processing of reports for internal and external use.
• Conducted pre/post and in-progress job site inspections as needed and ensured completion of project close-out processes and successful hand over.
• Allocated personnel resources required to meet client installation time-frame and expectations, and efficiently managed the sales process, including estimating, quoting, billing and profitability.
• Directed and trained the project team to stay within the target margin or budgeted cost and served as a focal point for project problem resolution and escalation.
• Solicited formal customer feedback on satisfaction with the quality of the services delivered and measured customer satisfaction with the services delivered.
• Managed installation engagements for customer projects, with responsibilities including acting as a customer interface, coordinating all installation delivery and deliverables, equipment installations, operational costs, and quality to achieve established goals and objectives.
Key Responsibilities:
• Determined technical/ business goals in consultation with top management, making detailed plans for accomplishment of these goals subsequent to understanding of technology/business practices.
• Organized requirements definition for, and selection of, productivity enhanced technologies and their application for business process optimization.
• Deployed and maintained CCTV, intruder alarm, fire detection, fire suppression (FM-200) & access control systems (Finger print, ID Card).
• Integrated the above systems with 160 DVRs, 160 intrusion panel, 160 access controller across “SYRIATEL” premises around Syria (160 locations) to main control room in Damascus.
• Aided development of project requirements, budgets, and schedules. Coordinated projects from development through implementation.
• Ensuring availability, continuity and security of data/information technology services and coordinating projects from development through implementation.
Other professional Experiences:
• Oct 2003 - Oct 2004: Telecommunication Engineer, International Business Center (I.B.C)
Thesis: • Transfer digital data by BPSK modem (FM wireless), by use of ATMEL micro-controller. University Projects: • April 2001: BPSK Modem (Transmitter & receiver): Design & execute Modem (PCB) to send & receive digital data by phase shift keying (PSK) through FM wireless using Atmel Micro-controller (assembly language). • May 2001: Sound (Wave) compression application -Made application (software) to compress audio file (*.Wave) for sending through RS232 (serial port) & de-compress the file on the second PC to return to the original size with quality (using "Delphi" programming language) • May 2002: PBX (digital Telephone switching) - Design & execute PBX (digital telephone switching) with (8 internal extensions & two external line) using Atmel Micro-controller (Assembly language).