محمد عبدالرحمن

Install and configure computer systems.
Diagnose hardware/software faults and solve technical problems.
Answers customer’s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
Coordinates activities with network services, or other information systems groups.
Organize and Maintain the Data Center inventory and assets
Regulate and control the Data Center access either for persons or equipment.
Receive and deliver the customer equipment.
Escalate major problems or requests to other operations groups.
Follow up the pending requests with the other operations groups
Coordinating hardware repairs with the vendors.

installing, configuring and administrating computer systems and software, solving technical problems to the employees.

Monitor and maintain the computer systems and networks of the hosted systems and provide technical support assistance to ECC customers via telephone, emails or face to face.

Handling customers problems related to ADSL lines, helping customers making configuration for new routers, and escalating major problems to appropriate support team.

Customer Service Agent at Etisalat Misr project

Completed the MCIT Professional Training Scholarship (9 Months Program) UNIX/Linux System Administration Track.

Designing Graphics for Educational Materials