Country HR Manager
Trukker
Total years of experience :14 years, 4 Months
Leading HR team & managing HR activities of Egypt & Jordan in compliance with the corporate policies & procedures including:
• Contribute to the development of the company’s overall business strategy.
• Develop the annual HC plan, budget, and objectives that achieve the overall business objectives and ensure that the objectives are communicated effectively to employees.
• Monitor the achievement of the HC plan and budget, when identifying variances and deviations, recommend actions and alternatives and follow through with their execution.
• Oversee the development and implement HR policies and procedures and ensure they are regularly updated.
• Liaise with all department managers to define, update, and maintain an optimum organization structure including roles profiles and reporting lines to ensure alignment of the operating model with the overall organizational strategy and efficiency of people and processes within the organization.
• Design the organization structure by updating job requirements and job descriptions, KPI’s for all positions.
• Lead organizational changes.
• Keep informed of labor law and ensure compliance with it.
• Annual review of salary structure and institute a system of annual salary increases based on performance and seniority.
• Liaise with departments to identify manpower requirements and ensure they are identified, reflect requirements, and plan for the fulfilment of the plan.
• Develop and implement an effective recruitment and selection system and standards and oversee the management of recruitment and selection programs to make sure that required calibers are recruited to meet the organizational needs.
• Develop on boarding and orientation programs where culture initiatives and the company’s values are communicated with newly hired employees.
• Follow with the team regarding the exit interviews to identify reasons for employee termination and investigate the employees’ irregularities.
• Managing the payroll system & the approved HR budget.
• Measuring and improving the actual performance of the employees through their KPIs and setting up an action plan.
• Develop and implement a performance management framework that applies best practices and that measures employee performance fairly towards the achievement of the HC strategy and plan.
• Oversee /develop and implement a reward system including grades, pay, benefits, short and long-term incentives in line with industry practices and the organization.
• Direct the implementation and development of training and development programs in line with the organization’s developmental objectives, including defining appropriate training programs, and evaluating the training delivery.
• Lead the implementation of clear career paths and succession plans for employees so that they are clear on promotional and progression expectations and that the required talent is identified and developed for succession.
Started as HR Generalist and got promoted in October 2017 to occupy the position of Senior HR Generalist leading a team of 4 HR Generalists then HR Supervisor with larger scope of 2 seniors & 5 generalists
Responsibilities:
• Recruitment and Selection
- Manage four HR generalists with responsibility on 1050 employees across Egypt
- Manage the recruitment process (Posting ads - Screening - Assessment - Hiring - On boarding)
• Organization Development
- Suggest adapted policies in order to motivate staff.
- Participate in developing department goals, objectives and systems.
- Follow up on developing and implementing the company policies and processes in consultation with staff and the management, ensuring that these policies and procedures are fully communicated to all staff.
- Complete monthly and year-end reports regarding terminations, transfers, and new hires.
- Perform/Update job analysis & job description.
- Update organization charts.
• Performance Management
- Implement and coordinate performance appraisal process with other departments.
- Prepare annual merit increase reports based on performance appraisal.
• Training and Development
- Participate in designing and implementing the talent management programme & identify TNAs
- Recommend training programs to help employees maintain or improve job skills (Sales Force).
• Compensation and Benefits
- Perform salary and benefits survey on an annual basis in cooperation with other companies.
- Provide payroll information regarding merit increases to managers as requested.
- Update compensation & benefits procedures regarding to market conditions and updates.
- Follow up accuracy of implementing the compensation & benefits procedures with all departments.
• Employee Relation
- Provide assistance and follow up on Company policies, procedures and documentations.
- Explain and provide advice to employees about company and governmental rules, regulations, and procedures, and need for compliance.
- Explain company compensation and benefit programs, such as medical and social insurance and savings plans.
- Handle employee exit interviewing.
Working as a mediator between the company & the job seeker as the below:
a.Take accurate details of current vacancies from the companies.
b.Prepare the job adverts and follow their result
c.Filter the CVs to get the qualified candidates for the available vacancies.
d.Arrange interviews between the company's representative & the candidates
e.Offer the salary & the other benefits on the successful candidates and get his approval to sign the contract.
f.Arrange documents for visa processing
g.Send reports for each project that I worked on to the management of IDG.
•Receiving inbound calls from customers and handling their Inquiries & keep the company's good Image.
•Offering the customers the new products which are available.
•Handling Hard Calls with the customers that have critical issues & ensure the customer's satisfaction.
•Preparing the team performance (Adherence - AHT- Ringing Average & Average Hold Time .....etc) reports.
•Coaching the new agents about how to upgrade their performance.
• Controlling the stock in and the stock out for the Inventory.
• Receiving and Handling the new incoming batches and uploading it on system.
• Scheduling the incoming Stocks to be delivered accurately on time by the delivery couriers.
• Control the receiving back of the contracts of the delivered packages.
• Setting reports interface for the application team to apply it in the application for easier extracting tracking of every entered and delivered stock.
• Handling Client requirements.
• Preparing and Sending of Daily, Weekly and Monthly Reports & Statistics.
Improvements Done:
3- Increasing the storage capacity in the store.
4- Adjusting the application to enhance working by it in the routing system and the some other systems.
5- Adjusting the Routing system.
This Diploma consists of twelve courses, grouped into four modules. Module 1: Fundamentals of Human Resources Management (18 Hours) Module 2: Human Resource Planning and Resourcing (42 Hours) Module 3: Human Resources Development (42 Hours) Module 4: Completing the HR Professional’s Knowledge Base (24 Hours)
- Bachelor of Arts and Literature 2009 - Egypt (Helwan University). *Major: Media *Minor: Public Relations & Advertising. Grade: Good. - Graduation project *Advertising campaign "Social marketing campaign about The Negative Image for our Society against the Psychological patient" * Grade: Excellent
