حفيظ محمد روشان مشتاق احمد

• Manage store operations, including opening and closing procedures
• Supervise and train baristas, juice makers, and other store staf
• Maintain high levels of customer satisfaction and quality control
• Drive sales growth through efective marketing, promotions, and upselling
• Manage inventory, ordering, and stock control
• Maintain a clean, safe, and welcoming store environment
• Implement company policies and procedures
• Analyze sales data and make informed decisions to boost performance

• MTD AVG Sale SR 229k
• Restaurant Capacity 60
• Total Staf 12
• YTD AVG Turn Over 6 %
• Cash Contribution 16 %
• Business Plans for MTD and YTD.
• Managing P&L and Ledgers on monthly basis.
• Maintain Food Cost on monthly basis.
• Held monthly meetings to set goals and targets.
• Create a fun and professional working environment.
• Provide a consistently high quality product and customers services.
• Ensure that health and safety and cleanliness standards are upheld at all times.
• Cost Controlling, Sales building and Profit Management.

• Managed a 35-seat restaurant with 7 employees.
• Achieved MTD sales of SAR 229k and daily average SAR 7, 633.
• Maintained YTD turnover rate of 6% and 16% cash contribution.
• Supervised financial performance, P&L, and cost control.
• Led marketing and customer service improvements.
• Ensured food safety and regulatory compliance.
• Conducted strategy meetings for operational improvement.

• Compute bills, collect payments, and make change for Tenants.
• Record Tenants comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with facilities & Accounts dept.
• Plan, schedule or supervise the work of Operations team.
• Contact housekeeping or maintenance staf when tenants report problems.

• Lead and manage a team of restaurant staf, including hiring, training, scheduling, and performance management.
• Oversee day-to-day restaurant operations, including inventory management, ordering supplies, and ensuring compliance with health and safety standards.
• Ensure that customers receive excellent service by maintaining high-quality standards, resolving customer complaints, and fostering a positive dining experience.
• Manage restaurant budget, monitor financial performance, and implement cost-control measures to maximize profitability.
• Develop and implement strategies to drive sales, increase revenue, and attract new customers through marketing initiatives and promotional .
• Ensure that food products meet quality and freshness standards, and oversee food preparation processes to maintain consistency and taste.
• Provide ongoing training and development opportunities for staf to enhance their skills, improve performance, and promote career growth.
• Ensure compliance with company policies, procedures, and regulations, including food safety standards, labor laws, and licensing requirements.
• Prepare regular reports on restaurant performance, including sales, expenses, inventory levels, and customer feedback, and provide recommendations.

• Designed and conducted franchise staff training.
• Evaluated employee performance and development.
• Standardized training modules for operational efficiency.

• Managed staffing, inventory, and service operations.
• Developed strategies for sales and profitability.
• Trained staff and maintained hygiene standards.

PUBLIC UTILITY SUPERVISOR PROJECT MANAGEMENT & DEVELOPMENT CO.

• Managed team of employees, daily progress reports and overall project planning.
• Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards..
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Prepare required paperwork pertaining to departmental functions.
• Assign duties to workers, and schedule shifts. . Having experience in using cleaning machinery i.e Walk Behind floor cleaning machine (Karcher), Floor Polisher (Karcher), Water Jet (Karcher), Sky Gandola cradle for Facade cleaning etc.

• Opened multiple flagship stores and recruited teams.
• Boosted revenue by 33% in nine months.
• Conducted market analysis and expansion planning.

• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace eficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staf.
• Monitor spending patterns and budget.