IT Specialist
Khadamat Facilities Management LLC
Total years of experience :22 years, 0 Months
• Managing all functions related UAE University ESN network, Cisco Infrastructure with 220 + switches (9300, 9407, 4507 and 9607) wide experience over System Management, Network Management& Disaster Recovery Management
• Delivered IT contract commitments successfully with no KPI/unavailability deductions.
• Participated on finding opportunities for Improvement in service delivery and to actively encourage innovation and other cost-effective best practice measures to maintain Khadamat innovation and Service Delivery in the region
• Support ESN systems(SALTO, CCTV, KONE, PAP, Master Clock and BMS systems)
• Analyzed and troubleshot integration issues related to system configuration, data, maps, and workflows.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Provided updated patches for operating systems and system configuration to improve efficiency .
• Boosted information sharing by enhancing interfaces between computer systems.
• Ensured ESN Network stability and security.
• Responsible for structured cabling system throughout the UAE University facilities.
• Lead the yearly ESN life cycle project and complete in a planned manner
• Review the Business Continuity Plan (BCP)for the ESN Services in line the company’s BCP, and conduct test of the plan, and document the outcome.
• Keep updated by latest IT technologies, conducts regular system/network auditing activities and made continues improvements.
• Implementing projects as per IT Road Map.
• Provide support for users for any IT related requests and update all requests in Concept Evolution and ensure they are completed within and provide timely updates to the customers.
• Identify, and implement opportunities for cost reductions in stores, materials and assets for ESN.
• Be the lead document controller for the IT Department and ensure that all the documents are in line with the company IMS documentation.
Responsible to support the day to day IT activities of the entire Siemens group in the Middle East region
• MAXIMIZER (CRM Solution) managing, administration, reporting, and implementation
o Application Support
o CA 01 Installation, PMD Offline/Online
o eLearning Course Registration
o Expense Report Uploading from SAP HR
o Siemens Intranet Maintenance (CMS) Functionality & Operations
o Siemens Connect
o Installing, Configuring, and downloading reports in SAP ERP
• Review, monitor and maintain SQL database backup procedures Responsible for the entire Siemens group in the Middle East region.
• Responsible for maintaining Disaster Recovery site
• Configuration & Troubleshooting of Mailing Systems (Client-Side) Ms. Outlook.
• Hardware/Software installing and Upgrades. Backup/Restore data.
• Configuring User Profiles, rights, and Group policies.
• Providing help-desk and Technical support to end-users.
• Installing, Configuring & Troubleshooting all windows based Operating systems
Job Profile
• CCTV and Access Control Project - Dubai Holding
• Configuring User Profiles, rights, and Group policies.
• Installing and configuring the Cash-Registers and back-office servers CMC.
• Responsible for SQL database backup.
• Installing and configuring Microsoft Navision, CoreBiz. and HROne. Software.
• Time to Time provided all hardware and software support for end-users as well as the computers and printers (Network printers)
• Was part of a team company IT and Communications Upgrades and changes.
o MS Exchange centralized e-mail, calendars, and address books
o The implementation of highly secure infrastructures.
o CISCO IPT phones.
Projects Undertaken:
• TAJ PALACE - INDIA
Visited India for installation and Programming of Nomadix HSG/AG 3000 Gateway at Taj Palace Hotel Delhi during which a training session was conducted by myself to the staff of Convergent Communications India Pvt. Ltd in June 2006 which comprised of:
o How to manage Nomadix .
o How to trouble shoot possible errors.
o How to copy/transfer configured files etc.
o How to implement one single ID in password system
• TNT Application - Aitken Spence Group
Integrated Domestic Courier Management system;
This system will be centralized, residing on an Applications Server at TNT, which will allow controlled access to the customers via the Internet. The Web Site will be managed centrally and on-line, with adequate security, which is user definable.
The facility will be provided for the users to be created and provided with the required access to carry out the functions they are authorized to carry out. This will be maintained when providing access to the system through the WEB.
It also involves generation of SMS notifications. The development was carried out using ASP, VB, Java Scripts, VB Scripts, COM, Microsoft Access and Oracle 8i as the databases.