Mica Banaticla

• Delivered excellent customer service by welcoming clients, assisting with inquiries, and ensuring a positive
guest experience
• Managed bookings, confirm appointments, handle cancellations or rescheduling, and schedule
coordination efficiently
• Addressed customer concerns professionally and provided timely solutions to ensure customer satisfaction
• Coordinated with team members to manage high customer volumes while maintaining service quality

• Managed customer accounts and maintained organized client records
• Handled daily tasks such as preparing documents, organizing files, and keeping transaction records updated
• Communicated with customers and suppliers to coordinate deliveries and provide reliable support

• Delivered excellent customer service by assisting orders and inquiries, ensuring a welcoming experience
• Worked collaboratively with team members to maintain smooth service flow

• Welcomed and assisted guests providing friendly and professional experience
• Managed online and walk-in reservations efficiently, ensuring smooth front-desk operations
• Handled cashiering and daily transactions accurately, contributed to resort improvements and operational
enhancements to elevate overall guest satisfaction