IT Technician
MEAA-CONNECT
مجموع سنوات الخبرة :2 years, 1 أشهر
• Diagnosed and resolved complex network problems.
• Configured and managed VoIP telephone routers and WIFI routers, Firewalls, Proxy server, Network segments, Email security security appliances and LAN switches, POE switches, Fixed configured switches.
• Contacted manufacturers and vendors for warranty repairs and replacements.
• Successfully identified potential enhancements to current systems that improved IT system eficiency and reliability.
• Logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing for organizational purposes.
• Carried out customer site visits during emergency call-outs and malfunctions to provide ongoing support.
• Provided technical support on company applications and IT solutions through phone, live chat and email.
• Supported various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS, Google G Suite, MS Ofice 365 and Linux desktop.
• Delivered remote demonstrations and troubleshooting on customer's computers through TeamViewer.
• Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry.