مايكل أنجيلو Ico, Office Administrator cum IT In Charge

مايكل أنجيلو Ico

Office Administrator cum IT In Charge

Rightway Specialized Indsutries LLC

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Bachelor of Science in Information Technology
الخبرات
9 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 2 أشهر

Office Administrator cum IT In Charge في Rightway Specialized Indsutries LLC
  • الإمارات العربية المتحدة - رأس الخيمة
  • فبراير 2023 إلى يوليو 2023

• In Charge Setting up a Hardware (Router, Switches, Networking Sharing)
• In Charge Installing Software.
• In Charge in any PC troubleshooting.
• In Charge in Maintaining technological equipment in good working condition.
• In Charge in email servers.
• Preparing Initial and Final Reports for Low Voltage Motors and High-Tension Motors.
• Ordering parts as required by the Engineers

Call Center Agent في Iqor Inc Philippines
  • الفلبين - Mabalacat City
  • فبراير 2022 إلى ديسمبر 2022

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service
problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken
• Other duties as assigned.

Administrative cum Store In Charge في Al Shirawi Enterprises LLC
  • الإمارات العربية المتحدة - دبي
  • ديسمبر 2014 إلى نوفمبر 2020

• Generate and submit invoices.
• Received and submit delivery order and credit invoice to accounts
• Checking and making sure that the warehouse physical stock is above minimum.
• Dealing with suppliers and negotiate prices.
• Monitoring of technician’s monthly attendance sheet.
• Opening/Closing job cards in oracle system.
• Replying to customer enquiries through Lotus Notes or Outlook mail.
• To prepare and submit quotation as per customer request.
• Managing department petty cash vouchers.
• Keep stock of office supplies and place orders when necessary.
• Submit timely reports and prepare sales report to be given to manager.
• Conduct clerical duties, including filing, answering phone calls, responding to emails and
preparing documents.
• Coordinate job deliveries.

IT Instructor في Data Center College of the Philippines
  • الفلبين - Vigan
  • يوليو 2013 إلى أكتوبر 2014

• Maintain and prepare update of all records to ensure excellent academic performance.
• Prepare complete syllabus for students and ensure appropriate listing of all course objectives.
• Administer and ensure firm, fair and consistent class control.
• Supervise opening and closing of laboratory and provide information during training session
in class room.
• Maintain and ensure consistent performance of all students and provide support though
gradation and assessment process.
• Assist all students and provide timely data and feedback to enhance academic progression.
• Coordinate with students and assist to select appropriate career.
• Attend faculty conferences, in-services and professional growth-oriented program in relation
to all courses.
• Provide all students with high quality teaching facility assist all in job market.
• Maintain knowledge on all new trends and recommend improvement to assist students in
teaching process.
• Perform regular assessment of students, recommend them to tutors for further learning and
evaluate performance by grading.

IT Instructor في STI College of Vigan
  • الفلبين - Vigan
  • نوفمبر 2012 إلى مارس 2013

• Administer all facilities and opportunities for students and provide appropriate coaching and guidance for students’ benefits.
• Assist students with proper data and provide timely feedback depending for all progression in relation to homework and projects.
• Maintain and prepare update of all records to ensure excellent academic performance.
• Prepare complete syllabus for students and ensure appropriate listing of all course objectives.

• Administer and ensure firm, fair and consistent class control.
• Supervise opening and closing of laboratory and provide information during training session
in class room.
• Maintain and ensure consistent performance of all students and provide support though
gradation and assessment process.
• Assist all students and provide timely data and feedback to enhance academic progression.
• Coordinate with students and assist to select appropriate career.
• Attend faculty conferences, in-services and professional growth-oriented program in relation
to all courses.
• Provide all students with high quality teaching facility assist all in job market.
• Maintain knowledge on all new trends and recommend improvement to assist students in
teaching process.
• Perform regular assessment of students, recommend them to tutors for further learning and
evaluate performance by grading.

الخلفية التعليمية

بكالوريوس, Bachelor of Science in Information Technology
  • في Araullo University - Phinma Education Network
  • أبريل 2012

This are the following award i got. 1. Hardware Whiz 2. Programmer of the Year 3. Computer Hardware Servicing NC II

اختبارات بيت.كوم

Computer Skills Test
Score 60%

Specialties & Skills

Computer Hardware Troubleshooting
Computers
PC Software
Storekeeping
Administration
Diagnose and Troubleshoot Computer System and Networks
Configure Computer System and Networks
Maintain Computer System and Networks
Adobe Photoshop
Install Computer System and Networks
Microsoft Excel
Oracle System
Microsoft Outlook

اللغات

الانجليزية
متوسط
الفيلبينية
متمرّس

التدريب و الشهادات

Training Methodology 1 (تدريب)
معهد التدريب:
Tesda Vigan
تاريخ الدورة:
April 2014
المدة:
256 ساعة

الهوايات

  • Watching Tutorials in Youtube
    Improved my skills in PS and Microsoft
  • Reading
    None, just love reading books.