Michael Edd Gumapac

• Conduct technical product presentations and live demonstrations to potential clients
• Deploy, configure, and implement software solutions in client environments based on
project requirements.
• Provide user training and technical knowledge transfer to clients for system
adoption.
• Perform on-site and remote technical support during project implementation phases.
• Collaborate with internal teams and vendors for issue escalation, customization, and
technical resolutions.

• Maintained and supported POS systems, barcode scanners, receipt printers, and
customer display devices.
• Provided on-site technical support for store employees including cashiers,
supervisors, and back-office staff.
• Diagnosed and resolved hardware and software issues for desktops, laptops, and
peripherals.
• Performed installation, updates, and basic troubleshooting of Windows operating
systems and business applications.
• Assisted in network setup and maintenance (LAN/WAN), including cabling, routers,
and switches.
• Supported Active Directory account management - password resets, user profile
setup, and permission changes.
• Ensured minimal store downtime by addressing IT incidents quickly and efficiently.
• Trained new store staff on basic IT usage, including POS operation and system
login protocols.
• Helped in the rollout of new IT equipment during store openings and seasonal
upgrades.

• Assist in creating and maintaining the UI/UX of websites and web applications using HTML, CSS, and Php.
• Developed and maintained databases using tools with MySQL.
• Collaborate with designers to implement responsive web designs.
• Helped identify and fix bugs or issues on websites and applications.

• Gained hands-on experience in troubleshooting technical issues
and supporting system maintenance tasks.
• Supported the team in system administration tasks, including
configuring software, managing user accounts, and conducting
software installations.