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Michael Edward Rullan, Operations Associate

Michael Edward Rullan

Operations Associate·PointBPO Corporation/CanopyTech Corporation

United Arab Emirates

Bachelor's degree, Business Administration Major in Financial Management

Work experience

Total years of experience: 9 years, 0 months

Operations Associate

March 2022 - March 2026

PointBPO Corporation/CanopyTech Corporation

Quezon City, Philippines

March 2022 - March 2026

Transferred internally to sister company, CanopyTech Corporation, with continuity of
service recognized.
Processed daily payment transactions exceeding 100 transactions with accuracy and timely
completion.
Monitored over 1, 000 daily deposit transactions and ensured immediate processing.
Performed daily account reconciliations and resolved discrepancies promptly.
Responded to client inquiries through Email, Slack, and Telegram.
Collaborated with management to resolve system issues and improve operational
processes.
Reviewed transaction workflows and recommended efficiency improvements.
Company industry:
Financial Services

Operations Supervisor

March 2017 - January 2022

First Global Transit Inc.

Makati City, Philippines

March 2017 - January 2022

Senior Financial Service Analyst (Jul 2018 - Nov 2019)
Financial Service Analyst (Mar 2017 - Jul 2018)

Led a team handling financial payment gateway operations and internal system applications.
Prepared financial reports including balance sheets and income statements.
Supervised daily operations to maintain service efficiency and transaction accuracy.
Managed client concerns through Email, Skype, and Telegram.
Coordinated with QA and IT teams to resolve system and data-related issues.
Supported process controls and operational improvements.
Company industry:
Financial Services

Education

Saint Louis University

December 2016

December 2016

Bachelor's degree, Business Administration Major in Financial Management

Philippines

Skills

ACCOUNTS PAYABLE
Intermediate
ACCOUNTS PAYABLE
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
Account Reconciliation
Intermediate
Account Reconciliation
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Payments
Intermediate
Payments
Intermediate
Confluence
Intermediate
Confluence
Intermediate
JIRA
Intermediate
JIRA
Intermediate
Monitoring
Intermediate
Monitoring
Intermediate
Payment Gateways
Intermediate
Payment Gateways
Intermediate

Languages

English
Expert
Filipino
Native Speaker

Hobbies

  • Running, Hiking, Mobile/Computer Games