customer service
Arab African International Bank
Total des années d'expérience :15 years, 4 Mois
• Responsible of selling & promoting all retail products (Credit cards, Personal loans , Time deposits, Saving Certificates)
• Follow up the regularity of payment of credit cards & personal loans to take actions whenever needed.
• Prepare daily & monthly reports
• Delegated to replace the Branch Manager during his absence.
• Check & revise the branch's financial position and the work flow on daily basis.
• Check client's files account opening, credit cards, personal loans to confirm that all documents, collaterals and securities are obtained in compliance with bank's requirements.
• Handle customer complaints in order to direct them to the right channel and follow them up.
• Coordinate between front& back office to ensure the flow of work between both.
• Follow up cases presented to card center to monitor approval/ rejection cases & time span.
• To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Alex Bank Retail products & services.
• Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.
• 80% of time is dedicated towards sales and 20% is towards servicing clients.
• Own and manage personal portfolio & sales targets to contribute towards the outlet sales objectives.
• Maintain sales performance statistics for management information usage.
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Deliver world class customer service practices and ensure adherence to Alex Bank Service standards
• Conduct sales calls meetings with potential clients and attend to client meetings to present bank products to enhance sales.
• Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice if out of his/her scope. Otherwise act as the key point of contact for all retail customer needs.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Agree performance development objectives with the team leader.
• Share knowledge experience and best practice with other team members.
• Providing product information, actively seeking to acquire, deepen, retain, and satisfy profitable relationships.
• Build effective relationships with branch staff and key support functions.
sales, marketing and cs
sales and cs
fair ( Accounting )