مايكل غارتنر

Delivering consultancy services across project management, product development, and digital transformation with a focus on scalable, innovative solutions.

Notable projects include leading the creation of a centralized loyalty platform that enhanced customer engagement through seamless data integration and intuitive design, as well as guiding the product strategy for a blockchain-enabled platform that tokenizes asset-backed goods. These initiatives highlight my ability to align products with evolving market demands while ensuring usability, efficiency, and long-term value.

Key Areas of Expertise:

* Product Strategy Development: Crafting roadmaps that align with business objectives and market trends.
* Innovation and Emerging Technologies: Leveraging blockchain, Web3, and tokenization for product differentiation.
* Customer-Centric Design: Delivering intuitive, user-friendly experiences that drive satisfaction and adoption.
* Cross-Functional Collaboration: Coordinating teams to ensure seamless execution of product visions.

My focus remains on empowering organizations to navigate complex markets, innovate effectively, and achieve sustainable growth through exceptional product management.Delivering consultancy services across project management, product development, and digital transformation with a focus on scalable, innovative solutions.


Skills:
Product Strategy · Customer Experience · Business Process Management · Cross-functional Team Leadership · Emerging Technologies · Tokenization · Design Thinking

Here, I optimise digital product management by advancing processes across the department. I strengthen long-term technology alignment by executing sustainable technology and product strategy. I expand market influence across the DACH region by managing operations within Germany, Switzerland, and Austria. I generate new revenue streams by successfully repurposing existing services into standalone technology products and services. I foster innovative corporate culture by establishing sustainable, collaborative, and creative work environment.

Some key accomplishments associated with this job role include:
* Elevated team productivity by managing IT and product teams with 12 employees on technical and disciplinary levels, including recruitment and development.
* Enhanced project efficiency by promoting agile methodologies, including Scrum and Kanban.
* Secured the European Crowdfunding license in 2023 by playing a significant role in the application process.
* Strengthened IT security compliance by implementing comprehensive security protocols, including multi-factor authentication, data encryption, and real-time monitoring, ensuring alignment with industry standards.
* Increased customer satisfaction by documenting customer experience and feedback for continuous improvement.
* Boosted decision-making accuracy by implementing a business intelligence solution to monitor product and process performance, defining and tracking KPIs.
* Enhanced transparency and security through blockchain technology by implementing notarization of digital assets (shares, bonds) using Polygon, establishing a secure framework for digital asset tokenization.

Skills:
Digital Product Management · Technology & Product Strategy · Agile Methodologies (Scrum, Kanban) · IT Security & Compliance · Blockchain & Tokenization · Business Intelligence & Data-Driven Decision Making · Market Expansion (DACH)

During this tenure, I strengthened client relationships by managing key accounts and providing tailored support and solutions. I increased product adoption rates by developing custom product solutions tailored to client needs.
I pioneered new revenue streams by co-developing and leading the new Anti-Fraud business unit. I optimised product offerings by conducting comprehensive business analyses and implementing product and feature enhancements. I streamlined development processes by prioritising and approving software developments aligned with business goals. I provided actionable insights to management by preparing key metrics for strategic decision-making. Rendered employee expertise by coaching employees/process experts and fostering a culture of continuous improvement.

Some key accomplishments associated with this job role include:
* Successfully delivered client-driven projects valued at over 1M EUR, directly managing client relationships, aligning project goals with client needs, and implementing efficiency-focused practices to maximize project ROI.
* Enhanced team performance by 15% by leading projects with 10+ employees and ensuring clear direction and resource allocation.
* Launched the first B2B fraud prevention product for the e-commerce, banking, and insurance sectors, collaborating closely with clients to tailor product features, including real-time fraud detection and customizable risk assessment.
* Improved process efficiency by designing and implementing a practical process management system.
* Significantly increased client satisfaction by coordinating closely with clients to develop detailed business/service requirements, holding regular feedback sessions to ensure alignment and address evolving client needs promptly.

Skills:
KYC & Identity Management · Digitale Transformation · Product Development · Agile Methodologies · Product Delivery · Machine Learning · Machine Learning Algorithms

During this tenure, I cultivated cross-functional collaboration by leading interdisciplinary project teams with 50+ members, ensuring alignment across departments. I accelerated product launches by augmenting the product launch process for timely market entry. I have maintained high customer satisfaction by managing banking products for private and corporate clients, ensuring continuous service quality. I established treasury management by managing funds based on detailed business analyses and strategic insights. I improved internal knowledge sharing by disseminating market and product analyses, guidelines, and process manuals, including their development. I streamlined communication by serving as product managers primary point of contact, facilitating smooth operations and decision-making.

Some key accomplishments associated with this job role include:
* Enhanced team productivity by managing four employees on a disciplinary level, including development and deployment planning.
* Delivered projects 10M+ EUR by overseeing large-scale project volumes with a focus on financial efficiency.
* Boosted formal completion rate of product launches by 25% by leading the development and implementation of an innovative product lifecycle management approach at Raiffeisenlandesbank Niederösterreich-Wien, ensuring comprehensive integration of regulatory requirements across product launch, maintenance, and termination processes.
* Reduced overall product introduction time by over 50% by streamlining cross-departmental collaboration, engaging all organizational units involved in a products lifecycle, and enhancing compliance with European banking regulations.
* Enhanced operational efficiency and regulatory compliance across the banks product portfolio by implementing a new approach to product lifecycle management, ensuring that all processes were fully aligned with regulatory standards.

Skills:
Cross-Functional Team Leadership · Product Lifecycle Management (PLM) · Banking Product Management · Treasury & Fund Management · Strategic Communication · European Banking Regulations · Treasury & Cash Flow Analysis · Product Governance & Risk Management · Business Analysis ·Corporate & Retail Banking Solutions

In this role, I ensured successful project outcomes by leading internal and external projects, including process control. I have streamlined product launches by developing and maintaining the product launch process and overseeing effective implementation. I provided actionable insights by conducting comprehensive product analyses to inform strategic decisions.

Some key accomplishments associated with this job role include:
* Increased employee performance by coaching process-responsible employees and fostering culture of continuous improvement.
* Enhanced operational efficiency by developing and improving critical processes across the organisation.
* Improved process management system effectiveness by contributing to design and further system development.
* Expanded digital trading capabilities by modernising trading operations and digital trading platform 360T.

Skills:
Process Management · Product Launch Strategy · Financial Project Management · Stakeholder Alignment · Digital Trading & Platform Development · Continuous Improvement · Business Analysis

During this tenure, I evaluated existing workflows and identified areas for improvement to enhance efficiency and reduce operational costs. I oversaw daily operations and aligned with organisational objectives to ensure processes running smoothly. I performed closely with various departments to ensure process alignment and consistency across the organisation.

Some key accomplishments associated with this job role include:
* Improved operational efficiency and accountability by designing and implementing an end-to-end process management system, standardizing workflows and enabling performance tracking to ensure alignment with organizational objectives.
* Strengthened project governance and execution by introducing a project management framework based on ICB 3.0 standards, establishing clear project phases, milestone tracking, and enhanced reporting to ensure successful project outcomes.
* Increased transparency and stakeholder trust by establishing a real-time reporting mechanism for project updates, utilizing dashboards and automated reports to keep ownership informed on project progress and performance metrics.
* Enhanced supply chain efficiency by optimizing process management within supply chain operations, introducing standardized workflows, and implementing continuous improvement measures to reduce operational costs and increase throughput.

Skills:
Process Optimization · Project Governance · Performance Tracking & Reporting · Supply Chain Efficiency · Standardized Workflows · Operational Cost Reduction · Continuous Improvement

I provided comprehensive support for the owner and executive team. I independently managed meeting preparations, participated actively, and ensured all action items were addressed promptly. I executed and monitored group-wide directives, enhancing organizational efficiency and alignment with strategic goals.

Skills: Executive Support & Coordination · Strategic Planning · Business Development · Corporate Strategy Execution · International Operations Management · Cross-Departmental Communication · Stakeholder Management

Some key accomplishments associated with this job role include:
• Coordinated effectively between owner representatives and various business units, improving communication and operational efficiency.
• Led and contributed to various internal and external projects, driving business development and meeting project objectives.
• Managed coordination for global subsidiaries, facilitating smooth operations across international locations.
• Supported the development and implementation of corporate strategy, contributing to long-term business growth and competitive positioning.

Skills:
Executive Support & Coordination · Strategic Planning · Business Development · Corporate Strategy Execution · International Operations Management · Cross-Departmental Communication · Stakeholder Management

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