Michael Hall, Desktop Analyst

Michael Hall

Desktop Analyst

Compucom

Lieu
Etats Unis
Éducation
Diplôme, A+,Net+,Security+,Microsoft Sharepoint, CCNA
Expérience
34 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :34 years, 8 Mois

Desktop Analyst à Compucom
  • Etats Unis - Floride - Jacksonville
  • Je travaille ici depuis juin 2017
Information Specialist à United States Government
  • Etats Unis - Washington
  • Je travaille ici depuis janvier 2018

Identify, record, prioritize and solve IT problems.
Install, configure, and maintain desktop systems.
Provide assistance to staff in using various computer equipment and software applications.
Provide information and explain step-by step procedures clearly.
Troubleshoots, installs and/or upgrades IT Operating Systems, software applications, and hardware.
Performs data backup, archiving daily and monthly on-site.

Implementation Analyst à Keefe Commissary network
  • Etats Unis - Floride - Jacksonville
  • juillet 2014 à mai 2017

Acknowledge and maintain ownership of assigned support tickets from inception through to closure

Proactively monitor Service Desk ticketing system for incoming support requests

Update tickets accordingly to reflect work is in progress, ensuring SLAs are adhered to configure servers and Workstations with Microsoft Server 2012 and IBM DB2.

Train KCN customers at customer facilities nationwide on the use of KCN systems products

Provide phone support services to customers and Regional KCN Staff Assist in upgrade and maintenance of KCN systems deployed to customer sites and regional distribution centers

Assist in planning disaster recovery strategies and resolutions on customer servers and client workstations

Assist in systems integration projects from initiation to completion.

Document all service, configuration, and upgrade activities as specified by the KCN Systems Support Manager

Complete miscellaneous projects/duties as assigned by the KCN Regional manager.

Work closely with customers to investigate and analyze incidents.

Deployment Technician à Hewlett Packard
  • Etats Unis - Floride - Jacksonville
  • janvier 2011 à juin 2014

Implemented software, database updates, and user related profiles to ensuring secure, complete migration of data. Perform routine and preventive maintenance on all hardware and software. Diagnosed hardware and software problems. Trained new technicians.

D H S Transportation Security Officer à Hewlett Packard
  • Émirats Arabes Unis
  • novembre 2010 à janvier 2012

D H S Transportation Security Officer November 2010 - January 2012
Used special imagery computers to detect contraband in passenger's baggage and on passengers. Maintained inventory of equipment and supplies used for daily workload.

Business Systems Analyst skilled à Citibank- Credit Services
  • Etats Unis
  • octobre 2009 à novembre 2010

Business Systems Analyst skilled in both day-to-day management and implementation of strategic initiatives across multiple functions. Skilled in managing vendor and client relationships from implementation through ongoing enhancements/maintenance. Proficient at working with Clients requiring a high degree of customization and flexibility. Very high comfort level with detail and possess strong analytical skills.

Information Technology Specialist à United States Navy
  • Etats Unis
  • juillet 1989 à juillet 2009

Naval Air Station Whidbey Island:
Managed teams of analyst to collect, disseminate process data for reports and power-point displays for briefs. Maintained a secured defense communications database. Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
United States Ship Abraham Lincoln:
As work-center supervisor I maintained a library with an inventory of over 5200 naval publications and implementated updates. Conducted inspections of naval documents IAW of naval doctrine. Maintained a secured defense communications database and provided data entry for over 2000 units. I qualified as a Quality Assurance Supervisor for supply work center systems. Track the status of requisitions, contracts, and orders. Determine if inventory quantities were sufficient for the needs, of the work-center and ordered more materials when necessary.
Naval Station Roosevelt Roads
Maintained and supervised a database for the sharing of information between naval and air units.
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Monitor the system for equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Notify supervisor or computer maintenance technicians of equipment malfunctions.

Éducation

Diplôme, A+,Net+,Security+,Microsoft Sharepoint, CCNA
  • à New Horizons Computer Learning Center
  • juin 2013

Certificate courses for the certifications of Information Technology Systems.

Baccalauréat, Information Systems
  • à Devry University-Bachelors of Science
  • février 2011

Created a company from the ground up as the final test for implementating business computer systems.

Specialties & Skills

Information Systems Development
Information Quality
Microsoft Software
ASP.NET
Troubleshooting Hardware
CONTRACTS
DATA ENTRY
DATABASE
INDUSTRIAL MACHINERY
INSPECTIONS
INVENTORY
MAINTENANCE
PREVENTIVE MAINTENANCE
PROCESS DATA
QUALITY ASSURANCE

Langues

Anglais
Expert

Formation et Diplômes

Comptia A+, Net+, Security + (Certificat)
Date de la formation:
August 2012
Valide jusqu'à:
July 2015