مايكل Heyn, Logistics Executive

مايكل Heyn

Logistics Executive

JTS Freight Systems (Freight Forwarder)

البلد
سريلانكا - JaEla
التعليم
الثانوية العامة أو ما يعادلها, English
الخبرات
16 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 5 أشهر

Logistics Executive في JTS Freight Systems (Freight Forwarder)
  • الولايات المتحدة
  • أشغل هذه الوظيفة منذ مارس 2021

❖ Responding to Customer email requests for cargo movements in a timely manner
❖ Contacting trucking companies to obtain quotations with the most competitive rates ❖ Contacting trucking companies to ensure pick up and delivery of sea & air cargo
❖ Maintaining records of cargo movement and follow up until delivery is completed
❖ Send weekly tracking updates to customers on status on incoming or outgoing cargo ❖ Assisting Company Director as and when required to perform data management operations

This is a remote position - I am residing in Sri Lanka

Distribution Rate Executive في AMAN
  • سريلانكا - كولومبوا 3
  • أغسطس 2019 إلى مارس 2021

❖ Rate loading on to reservation and distribution systems
❖ Create and maintain deposit & cancellation policies to distribution systems
❖ Profile attachments and maintenance
❖ Ensure SOPs are enforced on data entry standards
❖ Carry out profile merging and updates
❖ Communicate with property and front office and central reservations on proactive and reactive
basis to ensure rates and policies are maintained current
❖ Troubleshoot reservations systems, booking channel systems integration issues
❖ Configuration and Management of selected OTAs via Channel Manager
❖ Setup, configure, maintain new property configurations on reservation systems
❖ Manage group wide inventory on systems
❖ Coordinate with relevant departments such as IT to carry out any systems support
❖ Create, Maintain and update SOPs pertaining to the functions carried out

Receptionist and Reservations Agent في Tulip Inn Ras Al Khaimah
  • الإمارات العربية المتحدة - رأس الخيمة
  • نوفمبر 2018 إلى يوليو 2019

❖ Processing guest Check-in and Check-out functions
❖ Creating new bookings from Travel Agents, Online channels and Corporate clients
❖ Monitoring and responding to online customer reviews and complaints
❖ Performing night auditing duties as required
❖ Assisting Front Office Supervisor in executing daily tasks and team management

My biggest achievement at this role was that I was close to a promotion by the time of my resignation. My reason for leaving was that my mother was very sick back in Sri Lanka.

Business Travel Executive في Mackinnons Travels (Pvt) Ltd
  • سريلانكا - كولومبوا 2
  • سبتمبر 2013 إلى نوفمبر 2018

❖ Providing Air Travel solutions to Corporate customers
❖ Creating hotel reservations via Amadeus system for select Business & Leisure customers
❖ Creating flight reservations and point-to-point tickets via the Amadeus system
❖ Writing to/Coordinating with hotels to ensure accurate hotel bookings are done
❖ Maintaining reports on productivity on a weekly basis
❖ Ensuring that replies to the customer is sent on a timely manner as per company policy
❖ Assisting with visa related needs when required
❖ Assisting finance team to ensure timely collection of payments for services issued
❖ Ensuring that monthly productivity reports are sent to customers against tight deadlines
❖ Strive to achieve individual and team based targets in order to ensure company profitability
❖ Clearing lower inventory seats in order to ensure increased profitability
❖ Visiting Corporate customers on a weekly basis to ensure that business relationships
are maintained.

Junior Executive في Hayleys Travels (Pvt) Ltd
  • سريلانكا - كولومبوا 10
  • يناير 2011 إلى يوليو 2013

❖ Providing Travel solutions to walk in customers
❖ Creating flight reservations, issue and re-issue tickets via the Amadeus system
❖ Maintaining call centre operations, delivering reports on productivity on a weekly basis
❖ Ensuring that replies to the customer is sent on a timely manner
❖ Assisting with visa related needs

Travel Coordinator في Travel Connection (Pvt) Ltd
  • سريلانكا
  • سبتمبر 2009 إلى يناير 2011

❖ Providing travel solutions for corporate customer accounts
❖ Creating flight reservations, issue and re-issue tickets via Galileo system
❖ Ensuring that replies to the customer is sent on a timely manner
❖ Assisting with visa related needs

Junior Travel Coordinator في Sparklink Travels (Pvt) Ltd
  • سريلانكا - كولومبوا 3
  • ديسمبر 2007 إلى أغسطس 2009

❖ Handling of walk in customers, handling of travel inquiries over the counter
❖ Creating flight reservations via Abacus system
❖ Assisting with visa related needs

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, English
  • في Wesley College
  • ديسمبر 2005

Specialties & Skills

Quick Learning
Friendly Personality
Interpersonal Skills
Tech Savvy
Customer Service Skills
RESERVATIONS
BOOKING (RESOURCE PLANNING SOFTWARE)
COORDINATING
MANAGEMENT
OPERA (WEB BROWSER)
OPERATIONS
WRITING
DATA ENTRY
DATA MANAGEMENT
FRONT OFFICE

اللغات

الالمانية
مبتدئ
الانجليزية
اللغة الأم

التدريب و الشهادات

Successfully completed a course in Airline Cabin Crew Training conducted by Mrs Mayoni (الشهادة)
Completed the Abacus Basic Functionality Course in 2008 (الشهادة)
Completed the Abacus Whiz Power Suite Course in 2008 (الشهادة)
Completed Advance Fares Ticketing BSP Course with Distinction in 2008 (الشهادة)
Completed Abacus Advance Reservations Course in 2008 (الشهادة)
Successfully completed Galileo Reservations Training 2009 (الشهادة)
Participated in Galileo Ticketing and Re issue course 2009 10 (الشهادة)
Completed Amadeus Reservations Course 2011 (الشهادة)
Completed Amadeus Ticketing and Re Issue Course 2011 (الشهادة)
Successfully completed Training on Customer Relationship 2014 (الشهادة)
Successfully completed Training on Decision Making and Problem Solving 2016 (الشهادة)
Successfully completed Harvard online training on Customer Focus 2016 (الشهادة)

الهوايات

  • Adventure Sports