Logistics Executive
JTS Freight Systems (Freight Forwarder)
مجموع سنوات الخبرة :16 years, 5 أشهر
❖ Responding to Customer email requests for cargo movements in a timely manner
❖ Contacting trucking companies to obtain quotations with the most competitive rates ❖ Contacting trucking companies to ensure pick up and delivery of sea & air cargo
❖ Maintaining records of cargo movement and follow up until delivery is completed
❖ Send weekly tracking updates to customers on status on incoming or outgoing cargo ❖ Assisting Company Director as and when required to perform data management operations
This is a remote position - I am residing in Sri Lanka
❖ Rate loading on to reservation and distribution systems
❖ Create and maintain deposit & cancellation policies to distribution systems
❖ Profile attachments and maintenance
❖ Ensure SOPs are enforced on data entry standards
❖ Carry out profile merging and updates
❖ Communicate with property and front office and central reservations on proactive and reactive
basis to ensure rates and policies are maintained current
❖ Troubleshoot reservations systems, booking channel systems integration issues
❖ Configuration and Management of selected OTAs via Channel Manager
❖ Setup, configure, maintain new property configurations on reservation systems
❖ Manage group wide inventory on systems
❖ Coordinate with relevant departments such as IT to carry out any systems support
❖ Create, Maintain and update SOPs pertaining to the functions carried out
❖ Processing guest Check-in and Check-out functions
❖ Creating new bookings from Travel Agents, Online channels and Corporate clients
❖ Monitoring and responding to online customer reviews and complaints
❖ Performing night auditing duties as required
❖ Assisting Front Office Supervisor in executing daily tasks and team management
My biggest achievement at this role was that I was close to a promotion by the time of my resignation. My reason for leaving was that my mother was very sick back in Sri Lanka.
❖ Providing Air Travel solutions to Corporate customers
❖ Creating hotel reservations via Amadeus system for select Business & Leisure customers
❖ Creating flight reservations and point-to-point tickets via the Amadeus system
❖ Writing to/Coordinating with hotels to ensure accurate hotel bookings are done
❖ Maintaining reports on productivity on a weekly basis
❖ Ensuring that replies to the customer is sent on a timely manner as per company policy
❖ Assisting with visa related needs when required
❖ Assisting finance team to ensure timely collection of payments for services issued
❖ Ensuring that monthly productivity reports are sent to customers against tight deadlines
❖ Strive to achieve individual and team based targets in order to ensure company profitability
❖ Clearing lower inventory seats in order to ensure increased profitability
❖ Visiting Corporate customers on a weekly basis to ensure that business relationships
are maintained.
❖ Providing Travel solutions to walk in customers
❖ Creating flight reservations, issue and re-issue tickets via the Amadeus system
❖ Maintaining call centre operations, delivering reports on productivity on a weekly basis
❖ Ensuring that replies to the customer is sent on a timely manner
❖ Assisting with visa related needs
❖ Providing travel solutions for corporate customer accounts
❖ Creating flight reservations, issue and re-issue tickets via Galileo system
❖ Ensuring that replies to the customer is sent on a timely manner
❖ Assisting with visa related needs
❖ Handling of walk in customers, handling of travel inquiries over the counter
❖ Creating flight reservations via Abacus system
❖ Assisting with visa related needs