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michael john olive, Costumer care & Delivery Rider

michael john olive

Costumer care & Delivery Rider·Lalamove Philippines

Philippines

Diploma, Computer technician

Work experience

Total years of experience: 11 years, 10 months

Costumer care & Delivery Rider

January 2023 - Present

Lalamove Philippines

Antipolo, Philippines Remote

January 2023 - Present

Delivered customer orders accurately, safely, and within the required time
frame.
Provided excellent customer service and maintained a positive attitude
during every customer interaction.
Assisted customers with inquiries, complaints, and order-related concerns in
a professional manner.
Ensured customer satisfaction by resolving issues promptly and effectively.
Verified order accuracy before dispatch and delivery.
Handled cash, card, and online payments while maintaining accurate
transaction records.
Maintained communication with customers regarding delivery status and
estimated arrival times.
Followed company policies, road safety regulations, and delivery procedures.
Maintained cleanliness and proper condition of delivery equipment and
vehicle.
Coordinated with store staff and operations teams to ensure smooth order
fulfillment.
Managed multiple deliveries efficiently while meeting service and
productivity targets.
Built positive relationships with customers, resulting in repeat business and
customer loyalty.
Recorded and reported delivery issues, customer feedback, and operational
concerns to management.
Demonstrated strong time-management and route-planning skills to
optimize delivery efficiency.
Consistently met company standards for customer satisfaction, punctuality,
and service quality.

Company industry:
Distribution, Supply Chain & Logistics

Restaurant Waiter

January 2021 - January 2022

Razon’s Philippines

Antipolo, Philippines

January 2021 - January 2022

Delivered exceptional customer experiences through attentive service and
proactive engagement.
Fostered loyalty by cultivating strong relationships with regular customers.
Managed various responsibilities including efficient order-taking, drink
refills, and addressing inquiries

Company industry:
Catering, Food Service, & Restaurant

Waiter / Kitchen Staff

January 2016 - January 2018

Tatay Pepe’s Tapsilogan

Mandaluyong City, Philippines

January 2016 - January 2018

Delivered excellent customer service by assisting guests, taking orders
accurately, and ensuring customer satisfaction.
Assisted in food preparation, food handling, and maintaining quality
standards in accordance with company procedures.
Managed cash transactions, order coordination, and customer requests in
a fast-paced dining environment.
Maintained cleanliness, sanitation, and organization ofdining and kitchen
areas to ensure a safe and welcoming environment.
Developed strong communication, multitasking, teamwork, and customer
relations skills while working under pressure during peak business hours.

Company industry:
Catering, Food Service, & Restaurant

Machine Operator

March 2014 - July 2016

Saedd Saleh Al-Amqi Group & Co.,

Abu Areesh, Saudi Arabia

March 2014 - July 2016

Assisted in operating machinery and equipment while ensuring
compliance with company procedures and safety regulations.
Supported production and operational activities to achieve daily targets
and maintain workflow efficiency.
Conducted routine inspections, monitored equipment performance, and
reported maintenance concerns when necessary.
Collaborated with supervisors and coworkers to ensure qualitywork
output and timely completion of assigned tasks.
Gained valuable experience working in a multicultural environment
while demonstrating reliability, adaptability, and a strong work ethic.

Company industry:
Hardware & Building Materials

Service crew

January 2010 - April 2013

Angels Burger Philippines

Antipolo, Philippines

January 2010 - April 2013

Greeted customers warmly and provided friendly, efficient, and professional
customer service.
Assembled and packed orders accurately for dine-in, takeout, and delivery
customers.
Maintained cleanliness and sanitation ofthe dining area, kitchen, food
preparation stations, and equipment in compliance with food safety
standards.
Assisted with opening and closing procedures, including cleaning, inventory
checks, and equipment setup.
Monitored food quality and freshness while following proper food handling
and hygiene procedures.
Worked collaborativelywith team members to ensure fast, accurate, and
efficient service during busy periods.

Company industry:
Catering, Food Service, & Restaurant

Education

Electron Technical Training Center Inc.

January 2009

January 2009

Diploma, Computer technician

Philippines

Maria Clara National high school

May 2008

May 2008

High school or equivalent, High school graduate

Philippines

GPA (rating): Very good

GPA (rating): Very good