Michael Kevin Tjiaman

• Coordinated end-to-end warehouse and site logistics operations across 10+ institutional construction projects including primary
schools, junior high schools, and government office rehabilitations.
• Managed goods-in and goods-out of multi-material stock (cement, sand, steel rebar, timber, ceramic tiles, piping); performed
stock reconciliation and cycle counting to maintain 100% inventory accuracy.
• Planned and sequenced material delivery schedules to ensure zero trade downtime — stock consistently prepared and ready
ahead of each teams operational requirements.
• Supervised and directed labourer teams for loading, unloading, and on-site distribution; liaised directly with site foremen and
suppliers to align material flow with build programme.
• Maintained zero OHS incidents across all 10+ projects; applied manual handling best practices and safety compliance protocols.
Managed pallet organisation, goods receipt verification, and dispatch documentation.

• Supervised a team of 8-12 staff across daily warehouse and operations functions; managed shift rosters and resolved real-time
operational issues to maintain service continuity.
• Led team to achieve 100% of monthly targets for 12 consecutive months, averaging 10 units per month with consistent 5-star
customer satisfaction and strong repeat-business rate.
• Designed and implemented a standardised shift briefing and checklist system, resulting in zero missed handovers and zero stock
discrepancies across 12 months of operation.
• Monitored weekly KPIs across volume, delivery timelines, and customer satisfaction; adjusted team workflow in real time to
sustain performance benchmarks and coordinated stock preparation and goods-out sequencing.

• Managed end-to-end operations and customer journey for 30-40 active clients per month; maintained a prospect pipeline of
approximately 100 contacts per month.
• Averaged 10 units per month; ranked Top 3 regionally in Q2-Q3 2022 across the dealer network.
• Coordinated with warehouse, finance, and logistics teams to ensure accurate, on-time vehicle goods-out and delivery; maintained
stock reconciliation records and delivery documentation.

• Maintained a 4.8+/5.0 customer rating across 1, 000+ completed trips; consistently recognised for punctuality, reliability, and
professional conduct.