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michael mabaylan, Shift Supervisor

michael mabaylan

Shift Supervisor·Americana food company

Qatar

Diploma, Hotel and Restaurant Management

Work experience

Total years of experience: 11 years, 6 months

Shift Supervisor

May 2014 - September 2017

Americana food company

Doha, Qatar

May 2014 - September 2017

• Supervise and participate in kitchen and dining area
• Resolve customer complaints regarding food service.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Record production, operational, and personnel data on specified forms.
• Develop equipment maintenance schedules and arrange for repairs.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Evaluate new products for usefulness and suitability.
• Compile and balance cash receipts at the end of the day or shift.
• Perform food preparation and serving duties, such as carving meat, preparing flambé

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

cook

August 2011 - April 2014

americana food company

Doha, Qatar

August 2011 - April 2014

• Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
• Estimate expected food consumption; then requisition or purchase supplies, or procure food from storage
• Coordinate and supervise work of kitchen staff
• Wash, peel, cut and seed fruits and vegetables to prepare them for consumption

Company industry:
Catering, Food Service, & Restaurant
Job role:
Quality Control

Banquet and Restaurant

December 2010 - June 2011

Americana food company

Philippines

December 2010 - June 2011

• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
• Carrying plates of food on trays and serving guests
• Keep glasses filled; remove each round of plates and replenish utensils
• Perform cleaning tasks and breakdown of service
• Maintain high standards of safety and cleanliness
• Adhere to grooming and appearance standards

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sales Executive

October 2007 - December 2009

SM corporation,phillipines

Philippines

October 2007 - December 2009

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.

Company industry:
Merchandising
Job role:
Sales

Merchandiser

March 2004 - August 2006

SM Corporation

Philippines

March 2004 - August 2006

 The main duty of merchandiser are to fulfill the demand of a garment buyer.
 Merchandiser analyses and planning the garment production.
 Merchandiser should concern about the shipment date of the fabric.
 Merchandiser arranges per-shipment inspection schedule.
 Merchandiser makes the shipment documents.
 To collect payment is also a big dealing of a merchandiser.
 It is also important to calculate the profit exporting products.
 The merchandiser follows up the full production process.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

University of Cebu

March 2010

March 2010

Diploma, Hotel and Restaurant Management

Philippines

B.s of hotel and restaurant management
View attachment

University of Cebu

January 2010

January 2010

Diploma, HOTEL AND RESTAURANT MANAGEMENT

Philippines

misamis oriental general comprehensive high school

March 2002

March 2002

Diploma, English Studies

Philippines

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Team Player
Expert
Team Player
Expert
Management
Expert
Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales
Expert
Sales
Expert
COMPUTER SKILLS
Expert
COMPUTER SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DECISION MAKING
Expert
DECISION MAKING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROCOMPUTADORAS
Expert
MICROCOMPUTADORAS
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert

Languages

English
Expert
Arabic
Intermediate