Michael Machirovi

Responding to incoming calls, emails, or chat conversations from customers and effectively addressing their questions, concerns, feedback, or complaints.
Utilising interpersonal and communication skills while providing exceptional customer service.
Maintaining accurate records of customer interactions, including issues, resolutions, and any necessary follow-up actions
Conducted top customer call backs for the UK, UAE and Kuwait markets
Promptly attend to customer requests to meet and achieve KPIs.
Maintaining a thorough understanding of all company products and processes.
Attained an average score of 97.72% in QA evaluations and was the QA champion for the month of July 2022.

Successfully led a team of 64 operators, ensuring the smooth operation of the control rooms during the preparation of the high-profile EXPO 2020 event.
Ensured the protection of confidential information and maintained the reputation of the operation control centre by effectively passing on information to the appropriate person/department.
Collaborated with functional management and security supervisors to analyse and investigate incidents, achieving a success rate of over 90%.
Streamlined scheduling for CCTV operators across all shifts using Microsoft Excel, resulting in optimised resource utilisation.
Developed a keen ability to assess the threat level of suspicious situations or individuals by analysing their positioning and behavior, allowing for prompt mitigation of potential risks.
Accurately and comprehensively completed daily incident reports and all associated paperwork before the end of each shift, ensuring information was properly recorded for future reference and analysis.
Successfully collaborated with the police Control Room and other emergency services when necessary, effectively relaying information and coordinating response efforts to maintain a secure and safe environment.
Diligently followed up on rectifications for all control room equipment to ensure continuous functionality.

*Ensure the proper function and recording of all camera systems in the facility.
*Surveillance of up to 15 cameras at one time. *Responding to emergency calls and assisting accordingly in a timely manner.
*Prepare reports, trackers and presentations on any adjustments or improvements necessary to the safety of the facility.
*Communicate with guards throughout the premises directing them when necessary.
*Determine the threat level of a suspicious situation or person positioning.

*Provide security to people, property and premises.
*Worked with a team of other guards to ensure the safety of entire facility.
*Perform fire prevention, safety and maintenance tasks and parking/traffic enforcement.
*Greet incoming guests and tenants, providing information regarding the site and surrounding area as requested by the visitors without compromising security.
*Respond to alarms and emergency situations.
*Make periodic tours to check for irregularities and to inspect protection devices and fire alarm control equipment.

*Teaching advanced level accounting, ordinary level accounting and ordinary level mathematics. 100% of my ordinary level accounts class students, attained a pass, this increased the schools advanced level intake by 80%.
*Maintaining good order and discipline among the pupils whilst they are in class.
*Giving extra help and assistance to pupils who are struggling with their studies.
*Keeping an eye out for any acts of discrimination, harassment, intimidation, or bulling.
*Treating all pupils equally regardless of their ethnic of social background.
*Volunteered to supervise after-school activities and offered after-school tutoring for struggling students.

*Management of organizational fleet in related to vehicle servicing and repairs and maintenance,
vehicle allocation, fuel management, load planning and route scheduling.
*Preparing weekly and monthly logistics reports to the Management.
*Procurement of service kits and spare parts.
*Direct management of all warehouse stocks includes laboratory consumables, through receiving, storing, packaging and dispatching.
*Monitoring of stock levels of all commodities related to monthly consumption figures, expiry dates, excess and possible shortage.
*Procurement of goods and services for the organization according to organizational policy.
*Allocating duties to drivers and conductors,
maintained accurate records of all transactions.
*Addressed customer concerns and issued refunds.

*Preparing financial reports, such as balance sheets and income statements, invoices, and other documents.
*Shadowing members of the Accounting department as they perform their duties.
*Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records.
*Handling sensitive or confidential information with honesty and integrity.