Operations Manager with a key focus in project management
National Ambulance
Total years of experience :17 years, 7 Months
Led, motivated, and provided strategic direction to 120+ staff driving end-to-end operational management and service delivery. Demonstrated analytical and strategic ability to facilitate operational and procedural planning while engaging and building relationships with key internal / external stakeholders. Scoped and led high-impact public, private and governmental facing projects from inception to completion. Utilize communication skills to negotiate with key decision-makers and stakeholders, securing contracts supporting revenue generation. Initiate, develop and implement innovative growth plans while leveraging impressive presentation and leadership qualities to orchestrate the full project lifecycle.
Key achievements
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Orchestrated QHSE management, including execution, compliance monitoring and proactive risk management while managing failure reporting and investigations; also functioned as Business Continuity Management Lead Facilitator. Led contingency planning and training for service outages / disasters.
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Scoped and executed large-scale strategic contract in collaboration with governmental agencies as well as ongoing stakeholder management.
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Oversaw and managed end-to-end delivery of large-scale and high-profile events, such as Formula 1 Abu Dhabi Grand Prix and HSBC Abu Dhabi Golf Championship; planned and implemented event medical cover throughout UAE.
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Improved HR efficiency and effectiveness having assisted with implementation of HR policies and process flows.
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Enhanced operational performance and efficiency by defining, embedding, and monitoring the achievement of Key Performance Indicators (KPIs).
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Articulated strategic goals through Objectives and Key Results (OKRs) framework development.
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Managed and mitigated operational / project risks and issues while ensuring governance at all levels.
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Supported government's Emiratization initiative by recruiting and retaining UAE national staff.
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Coordinated successful accreditation and reaccreditation of JCI and ISO quality framework audits.
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Cut operating costs through workforce rationalization while introducing lean methodologies.
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Seamlessly managed frontline ambulance service during the challenging backdrop of COVID-19.
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Reduced sick leave and increased morale through high-level staff engagement.
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Improved team performance through training, development, coaching and appraisal.
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Improved awareness encompassing clinical guidelines and treatment advancements.
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Oversaw assessment of patients to identify their clinical, social and psychological needs.
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Initiated urgent interventions; maintained meticulous attention to detail to mitigate patient risks.
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Scoped, initiated and evaluated service delivery spanning overall emergency care framework.
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Reduced staff attrition through effective performance management, appraisal, and engagement.
Early career