Reservations Clerk and Customer Service/Sales Associate
Holiday Factory
Total des années d'expérience :17 years, 5 Mois
Main tasks include:
• Answering customer service and sales orientated calls
Resolving customer queries promptly, in a courteous and confident manner
Travelling to different destinations to quality check products and services
Responsible for achieving personal and company targets, whilst building a repeat client base
Working well under pressure in a fast paced environment
Managing a team of 20-30 staff members on a daily basis
Updating, processing and filing administration documents
Financial reporting to the head office
Reporting to the Area Manager and senior members of staff
Acting as Duty Manager in their absence
Liaising with suppliers and service contractors
Monitoring inventory, stock and ordering supplies as necessary
Meeting and greeting customers, dealing with customer complaints
Undertaking training and participating in team meetings
Handling incoming and outgoing calls
Administrative tasks associated with the running of the Care Home
Maintaining an electronic and hard copy filing system
Developing a comprehensive knowledge of Microsoft Word, Outlook and Excel.
Key responsibilities included:
Administrative tasks associated with the running of the Care Home
Maintaining an electronic and hard copy filing system
Providing cover for the Manager during their absence
Coordinating and scheduling maintenance of the property
Creating and communicating the work shifts for staff attendance
Maintaining resident records and family contact details
Ensuring medication for residents was administered correctly
As a part of the Court of Protection Team, I was involved in receiving Court Orders under the Mental Capacity Act 2005, ensuring orders were correctly certified, scanned on to the system and categorised into the appropriate work stream.
Key responsibilities included:
Gathering and interpreting information
Accounts management
Conducting investigations into the assets of customers
Reporting all relevant information to the Bank’s Legal Department
Accurate record keeping
Coordinating communications between the Bank’s internal departments
Liaising with third parties including solicitors and civil servants
Scheduling meetings and preparing agendas
Resolving administrative problems
Providing clear and concise verbal and written communications
Inputting and maintaining information on to a bespoke customer database
Handling confidential information whilst working in line with the Data Protection Act
Prioritising own work load to complete tasks efficiently
Providing excellent customer service
Scanning and copying legal information, notes and other documents
Prior to my involvement as a Court of Protection Associate, my role within the Bank was a Customer Service Advisor. Through this role I gained valuable customer service and administrative experience within a busy service center environment.
Key responsibilities included:
Involved in a delivery team for launching several new projects introduced into the banking system
Testing, error reporting and re-testing of systems
Migration of data between internal computer systems
Consistent data input accuracy and information gathering
Ensuring office procedures and systems operate efficiently
Handling requests for information and data
Checking stationary levels and ordering new supplies
Undertaking sales courses and cost savings meetings
Setting up e-mail groups for committees
Efficient team work
Cold calling potential customers
Whilst working at the Bank, I undertook a second role working part-time as a Bar Supervisor.
Key responsibilities included:
Event management
Supervising the shifts of kitchen, waiting and cleaning staff
Completing close of business banking
Undertaking stock management
Meeting and greeting customers and organising table reservations
Working in a high pressure environment
Advising customers on menu and beverage choice
Providing cover for the bar Manager as necessary
Creating and implementing promotions
After completing my college education and moving to the United Kingdom, I became a Head Waitress at a prestigious restaurant within Hampshire.
Key responsibilities included:
Leading a team of floor staff
Answering and resolving customer queries promptly, in a courteous and confident manner
Welcoming, acknowledging and greeting guests who come to the restaurant
Taking accurate food and beverage orders from guests
Maintaining the cleanliness of the service areas in the restaurant
Ensuring that customers receive an efficient and prompt service
Restocking the bar when necessary
Ensuring the correct use of cleaning materials and equipment
5 A Levels - specialising in English Language