Sales Manager Corporate
Sheraton Dammam Hotel & Towers
Total years of experience :21 years, 9 Months
-Corporate accounts Management: 120 Accounts
(Banking, Petroleum, Petrochemical, Construction and Telecom Companies).
- Travel Accounts Management : 50 Accounts Wholesaler & Retailer
-Identify, prospect new markets, new leads and opportunities.
-Making regular sales calls, onsite presentations and site inspections to prospective clients.
-Suggesting positive sales alternatives and working on up -selling to increase the revenue and meet the determined targets.
-Assure internal communication between sales dept and operations
-Monitoring market conditions, competitors, rates and market share.
-Implement and execute annual S&M Business plan for leisure & Corporate segment
-Assure organization, filing and structure in Corporate & Leisure segment
-Systems used: Opera PMS 5.0 and Fidelio 7.14.
Sales Manager Leisure at Kempinski Nile Hotel Cairo from January, 01st 2012 Till Present
- Soliciting new accounts and focusing on the existing hotel key accounts to meet and exceed the company revenue goals.
- Updating the data base to identify segments and opportunities.
- Pre-qualifying and classifying accounts in the targeted segments according to potentiality.
- Following up proactively to keep the profitability and growth of the existing accounts
- Making regular sales calls, onsite presentations and site inspections to prospective clients.
- Suggesting positive sales alternatives and working on up -selling to increase the revenue and meet the determined targets.
- Maintaining consistent verbal and written communication with clients to gain the clients' loyalty.
- Interacting with the other hotel departments to guarantee positive communications and problems solving.
- Monitoring market conditions, competitors, rates and market share.
- Interacting with customers during meetings or conventions in the property.
- Participating in developing long- and short-term plans to increase the market share and profitability
- Participating in the sales blitzes activities and tracking the daily, weekly and monthly outcomes.
- Preparing the monthly sales report.
- Participating in achieving and following up the agreed actions, executing sales promotions activities.
- Updating the accounts data base in Fidelio.
- Maintaining a systematic, accurate filing system and keeping them up-to-date.
- Reporting daily, weekly and monthly to the Assistant Director of Sales.
Sales Executive leisure at Sofitel Cairo El Gezirah from January, 01st till December, 28th 2011
Searching for new accounts by using business, internet and following leads from existing clients.
- Making outside sales calls, site inspections and written communications.
- Contacting and following up the regular prospective customers to understand their needs and interests and to absorb any upcoming business.
- Handling customers' questions about prices, availability and credit terms.
- Providing customers with news, brochures etc related to Accor chain.
- Following up clients to solve any problem and reply their requests accurately.
- Following up with the hotel other departments to guarantee the completion of the tasks as requested typically by guests.
- Reporting daily, weekly and monthly to the Regional Director of Sales & Marketing.
Sales Group Coordinator at Sofitel Cairo El Gezirah September02nd 2010 till December, 31st 2010
Handling groups (incentive, Residential seminars & tour series group)
Scheduling external sales calls according to the requested group.
Issuing qualification sheet for groups.
Preparing & sending contracts.
Handling all their events bookings with all the details & coordinating with the Operation of the hotel.
Inspired Meeting Planner at Sofitel Cairo El Gezira, from March, 02nd till September, 01st 2010
: Provision of the highest level of customised service and attention to detail in order to deliver a truly Inspired Meeting for all clients.
This includes preparation of quotations, conversion business, maximising yield management and profitability.
Inspired Meeting Concierge Sofitel Cairo El Gezira, from November, 01st 2009 till March, 01st 2010
: Handling all their events bookings with all the details & coordinating with the Operation of the hotel.
Making the final touch with the client in coordination with the hotel management to satisfy the guest.
Guest Service Agent at the Front Office of The Oberoi Sahl Hasheesh Hotel and Resort, Hurghada, Egypt, from 01/09/2008 till November, 01st 2009
* Guest &Desk handling (Handling guest complains, VIP escorting, check in &check out procedures.
* Coordinating with the hotel departments to facilitate smooth running of the operation.
* Inserting rates and contracts on system for individuals (F.I.T.) as well as travel agents.
* Handling all reservation procedures (Telephones, faxes and e-mails)
Guest Service Agent at the Front Office of Mena House Oberoi Hotel, Cairo, Egypt, from 01/05/2007 till 31/08/2008.
* Guest &Desk handling (Handling guest complains, VIP escorting, check in &check out procedures.
* Coordinating with the hotel departments to facilitate smooth running of the operation.
* Inserting rates and contracts on system for individuals (F.I.T.) as well as travel agents.
* Handling all reservation procedures (Telephones, faxes and e-mails)
Passing the Operational Training Program of the hospitality Management at Mena House
Oberoi Hotel (1 August, 2006 till 30 April, 2007)
Relation Agent and Lobby Manager (1 Feb, 2007 till 30 Apr, 2007)
- 3 months at Food& Beverage Department; as Chef, Steward Worker, Waiter, and Captain (1 Nov, 2006 till 31 Jan, 2007)
- 3 months at Rooms' Division Department; as Receptionist, Operator, Reservation Agent, Bellman, Business Centre Receptionist, Guest
The Operational Training Program of the hospitality Management is a program to create a supervisor and a Manager in a short period so the trainee have to work at every position of the hotel in a specific period distribute as: - 3 months at Housekeeping Department; as Room Attendant, Linen Room Attendant, Desk Clerk, and Supervisor (1 Aug, 2006 till 31 Oct, 2006)
Bachelor in science of Guidance, Faculty of Tourism and Hotels, Helwan University, May 2006, with my cumulative appreciation is Good; the appreciation of the final year is Very Good. Current Job