Call center agent
Emicool LLC
مجموع سنوات الخبرة :15 years, 0 أشهر
Call center agent
Sales Merchandiser
Customer Service: Expedia.com (December 2009 - May 2012)
Job Description: * Assists customers with booking over the phone airline tickets, hotels, activities and car rentals.
* Certified by Expedia.com on using SABER for airline ticket reissuance.
* Majority of calls received is associated with airline tickets.
* Pacify irate customers with issues about reservations made thru Expedia.com.
* Document each call for filing and furthers follow up if required.
Customer Support Representative/ Technical Support
Teletech Bacolod
Robinsons Metro Bacolod
Araneta Street Singcang
Customer Support Representative for a travel agency account
Customer Service Representative for travel agency account.
Customer Support Representative for a travel agency account
Technical Account: ATT DSL (June 2009 - December 2009)
Job Description: * Assists customers over the phone with their DSL connection.
* Assist through probing questions about their connection.
* Set up new DSL connection with customers over the phone.
* Transfer to second tier support for issues that are out of scope.
* Document cases to be submitted to managers.
Helps customer with technical and business problems with their internet and mobile phone connection. Customers were based in North America.
* Responds to customers complaints
* Provide information about services, products and packages offered
* Reports
Bachelor of Science Major in Biology University of St. La Salle La Salle Avenue, Bacolod City 2002 - 2006