Senior Agile IT Business Analyst
Aon plc Centre for Innovation and Analytics (ACIA)
Total des années d'expérience :18 years, 0 Mois
Highlights:
• Delivering Aon’s new global client risk management, insurance and reinsurance brokerage platform. Final product is expected to increase acquisition, coordinate strategic account management and bring BI capabilities to the pioneer level in the industry.
Key Responsibilities:
• Project management, business analysis and support of global innovation and analytics solutions driven by PMO delivery teams.
• Mentor, coach and guide project team to ensure consistent best practices in project and portfolio management.
• Support of Product Owner and Programme Manager through Agile metrics, planning, scheduling, risk & issue identification.
• Ensuring team focus on collective performance, velocity, external dependency management and blocker resolution.
• Documentation and specification of best practices in Scrum Master via Product Vision, User Stories, Requirements, Risk and Issue Logs.
• Coordinate and facilitate project governance events including Sprint Planning - Review - Retro & Backlog refinement.
• Conduct complex data analysis, design capacity planning and project health reports.
• Identify and develop automated solutions to improve delivery of PMO reporting and communications.
• Liaise with senior stakeholders across multiple locations in the continued development and implementation of the organisational objectives.
Highlights:
• Research, inception and successful delivery of real-time pro-active / re-active anti-fraud and cyber risk profiling platform with 93% immediate detection rates. Final product resulted in: 21% reduction in chargebacks, 27% reduction in account takeovers and bot attacks, 2 FTE savings, improved internal reporting and major increase in ‘good‘ customer acquisition.
• Design and implementation of Customer Payments & Risk Project Roadmap. Full ownership and successful management of 32 progressing projects and process improvements.
• Implementation of brand named EMV chip debit card with strong focus on the design of complex KYC/AML verification process. Final product increased successful verification rates by 8%.
Key Responsibilities:
• Business analysis and project management including project initiation, planning, UAT, delivery and post deployment support of key revenue driving business intelligence, payments, risk and customer facing solutions.
• Create innovative proposals, develop and implement recommendations through cooperation with project leaders and senior stakeholders in multiple locations.
• Work with the Product Owners and Senior Management to define development scope, detailed requirements, acceptance criteria and what-if scenarios
• Work as SME in Agile SCRUM & KANBAN methodologies in order to deliver increased productivity, continuous improvement and significant cost savings.
• Drive solutions by performing internal and external trend analysis; conducting comprehensive market research and offer analysis.
• Coordinate the planning, study business functions, gather information, evaluate top class output requirements.
• Monitor of project requirements and manage scope of specifications to ensure best accuracy and success project delivery; resolve conflicts with requirements and recommend solutions.
• Analyse requirements gathered, determine gaps in technology and business processes; create workflow charts, diagrams, reports, presentations, procedures and other project documentation.
• Build strong relationship, sustain lead and subject matter expert role in communication between multiple parties such as development, engineering, finance, product management, legal, compliance and business teams.
• Review changes in the user stories and propose modified solutions to project manager and stakeholders.
• Proficient in communicating complex technology concepts to a non-technology audience and to senior management at all levels.
• Assists in helping business partners extract full value from existing systems.
• Work with business owners on prioritization of project along with company strategy.
• Team lead of two business analysts; training and mentoring in best practices, monitoring results and ensuring deadlines are met.
Highlights:
• Design and delivery of fraud detection reporting improvements effecting in 13% reduction of annual high value fraud accompanied by 1.2 FTE saving in resource numbers.
Key Responsibilities:
• Monitor customer financial activity across all channels and identify suspicious behaviours to minimize risk of fraud.
• Gather development requirements and design specifications to ensure best accuracy and efficiency of new solutions required for the team.
• Take immediate action when fraud is recognized to prevent any financial losses and recover fraudulently obtained funds as quickly as possible, i.e. liaising with law enforcement agencies, banks and other institutions.
• Create and implement new procedures to target and identify policy breaches.
• Map and analyse existing processes in order to establish issues and create appropriate documentation.
• Develop successful communication and cooperation with other departments (CS, Payments, Legal and Compliance) to ensure that revenue is not affected by fraudulent activities.
• Subject Matter Expert in customer security issues.
• Report on fraud statistics and trends to fraud manager and senior management.
• Responsible for Accounts Payable and Accounts Receivable processes e.g. maintenance of customer financial master data, maintenance of any payments corrections affected by fraud occurred, operations on customer balances, allocations of payments, transfers and reporting any accounts issues to management.
• Manage chargeback processes to ensure that all chargebacks are monitored and properly responded to maximize the number of payments that can be successfully reversed.
• Analysing new trends, eBay policy circumventions and customers fraud behaviours.
• Reporting on fraud statistics and providing feedback on emerging issues.
• Responsible for process improvement and monitoring the progress.
• Facilitating communication with offshore teams by organizing and leading weekly meeting calls.
• Maintaining day to day workload allocation and communication within the team.
• Assisting in manpower planning of Customer Service Team.
• Monitoring effectiveness across the teams and maintaining team spirit, cooperation and team-player approach. Motivating others, conflict management, team resource management tasks.
