insurance sales assistant
Al Sagr National Insurance Company
Total years of experience :9 years, 11 Months
Responsible for managing good customers and introduce new products to increase the business every year to 10% profit for the company while ensuring quality service.
• Promptly respond to customer enquirers in person or via phone, email, mail or social media.
• Quickly and efficiently open customer new insurance policy by accurately recording details data.
• Maintain financial accounts by processing customer adjustments timely and professionally.
• Increased customer base by 10% during the year 2023 due to the delivery of quick service.
Developed and improved the capabilities of management level for 80%, attend the interviews for select the good candidate to our pool over the course of seven years.
• Received 97% satisfaction rating from customers after completed joining process of ships.
• Kept records of customer interactions, processed customer personal details and filed documents, history of medical issues and certificates at least 5 years.
• Collaborated with team to quickly resolve customer complaints with appropriate action.
• Effectively managed approximately 78 seafarers to join the ship in 2019.
Coordinated team efforts through clear, concise communication, optimizing workflow processes and achieving 100% service efficiency, contributing to a 15% increase in client retention rates. Created and maintained office forms and procedures to assist with administrative tasks.
• Processed orders, determined charges, and oversaw billing and payments.
• Greeted and welcomed customers with a warm, friendly and positive attitude.
• Keeping the time punctuality to deliver the product accurately 100%.
• Coordinated the shipment delivered people and maintenance of records of the shipment.
Managing good customers based and increasing the business with new ideas and methods with effectively introduce new products.
• Handle customer complaints and rerun with professionalism, ensuring customer satisfaction 100%.
• Increased customers satisfaction 75% during the year 2013 in person or via phone and email.
• Actively work towards achieving individual sales targets.
URL removed due to policy violation. Please contact support for further information.