Michel Abou Diwan

Oct 09 - Present EMERSON, Emerson Network Power, DCIM Product & Services,
Snr. Solutions Engineer MEA, based out of Dubai, UAE

• As a Sales Engineer my job is identifying leads, qualifying them and then understanding key customer
technical requirements/pain and articulating the value proposition of EMERSON solutions for data centre
environment using solution selling techniques
• Responding to RFI/RFP's, and help customers to write them
• Delivering presentations & demonstrations of EMERSON solutions to technical & non-technical
audiences
• Customizing demonstrations to customer requirements and working closely with customers to plan and perform onsite "proof of concept/benchmark" tests and implement their success criteria lists
• Developing customer implementation plans as part of sales proposal
• Developing/modifying technical training material - provide on-site training to educate sales and technical
staff of our partners and/or customers
• Working closely with regional sales team to prepare their forecast and pipeline, track sales deals and build financial justification and ROI to help close sales opportunities
• Building and maintaining strong customer relationships as primary technical point-of-contact during pre- sales activities, implementation, and transition to post-sales support
• Working closely with product management and engineering to prioritize customer enhancement requests and to plan and contribute to future product releases

Apr 08 - Sep 09 E3 - INFOR (Lawson) ERP Software, S3 Module for Healthcare,
IT Consultant & Product Specialist, based out of Dubai, UAE

• As a Consultant my job was understanding the customer's pain and requirements, and advising them to adopt the new technologies and products that we sold
• Delivering demos and presentations of our ERP solution to hospitals, clinics and ministries
• Responding to RFI's and RFP's and issued budgetary sizing and BOQ for our ERP solutions
• Working closely with the R&D in the US to customize the needs of the customers
• Managing the Professional Services team consisting of 2 techies to successfully deliver implementations
• Looking after the customer's satisfaction by delivering a post-sales support programs

Apr 06 - Mar 08 AMANA BUILDINGS & STEEL CONSTRUCTIONS, LLC
Senior System Engineer, based out of Dubai, UAE


• Supervised 3 junior Network Admins and Technicians
• Was in charge for Peak Network Performance, Network monitoring with over 1000+ nodes
• Was responsible for total IT Security and day-to-day analysis of Alerts generated by IDS and Firewalls
• Managed and designed new LAN/WAN Infrastructure of the existing and/or new offices and construction
sites
• Done installation/Support of LINUX in-house based tools and integration with the existing environment for cost savings. This includes: VOIP, Firewall, Mail Server, OpenVPN, Streaming Server, SAN.

May 05 - Apr 06 MIDDLE EAST AIRLINES,
Ground Handling Supervisor/Trainer, based out of Beirut, Lebanon

• Trained employees on the use of Check-in and other applications used by Airlines industry
• Supervised a group of employees during the Check-ins

Jan 04 - Apr 05 DOMTECH,
Technical Engineer, based out of Beirut, Lebanon

• Was responsible for troubleshooting computers hardware and operating system (mainly windows)
• Assembled and upgraded computers and IT peripherals
• Handled basic network setup