ميشال اكيبا

IT System & Network Administrator في Securite Assurance

• لبنان - بيروت
• أشغل هذه الوظيفة منذ يناير 2021

IT Services & Support في Teleperformance

• لبنان - بيروت
• أكتوبر 2013 إلى ديسمبر 2021

-Establishing & Monitoring policies and procedures
-Troubleshooting Network, Systems & Security
-Administration & Management of LAN, Switches, Routers ….
-Asset Management
-Hardware / Software Installation Of Various Applications / Maintenance
-Troubleshoot issues and outages
-Configure accounts and workstations

It Sales في Classic Shop

• لبنان - بيروت
• مايو 2016 إلى أكتوبر 2019

Sale: Laptop, Printer, PC All in one, Switches, Router, Modems, Servers ......

Telemarketing & Telesales through different sectors في Teleperformance Company

• لبنان - بيروت
• يونيو 2008 إلى أبريل 2014

• Teleperformance Company - Fattal bldg - Jisr El Wati
Telemarketing & Teleservices Company- International Callcenter
June 2008 till date
RELEVANT EXPERIENCE
High experience in Telemarketing & Telesales through different sectors:

Team Leader Of Samsung Hotline في Samsung

• لبنان - بيروت
• أبريل 2010 إلى سبتمبر 2013

Inbound operations: • Samsung:
Handling calls through the hotline as customer service line: Troubleshooting & Reparation follow-up

Agent في Teleperformance

• لبنان - بيروت
• يناير 2009 إلى أبريل 2010

Inbound operations:
- Embassies sector:
Handling calls to set people appointments & inform them about all details requested for the French, Italian, Greek and Spain embassies lines

- Sony:
Handling calls through the hotline as customer service line: Troubleshooting & Reparation follow-up

- IBL:
Handling calls and explains about bank’s offers

- Data Consult: Handling calls related to computer maintenance

- Ministry Of Health: Handling calls through the hotline: Taking complaints regarding pharmacies, hospitals, social security……..


Outbound operations:

-Microsoft:
Calling huge companies in all Middle East countries including Lebanon in order to update Microsoft data

- Survey & statistics