ميشال معلولي

Provided accurate support to customers that had any technical problems with products and services, via E-mail or over the phone, maintaining the highest level of professionalism and ensuring customers are left satisfied and any issues resolved.
•Suggested and implemented improvements on the companies internal sales and after-sales procedures.
•Attended regular training on the companies products and software to ensure any fault or query that arises can be solved quickly and efficiently.
•Analysed and reported on recurring malfunctions so any on-going bugs can be tested and fixed.
•Guided customers through features of products and referred customers to the sales team if a cross-sell opportunity came up.