Michelangelo Cerrato

•As a Cabin Crew I was responsible for the safety of our guests. Adapting multiple skills to a dynamic multicultural working environment. In some cases having to be the first responder in medical situations. Or being the administrator of first aid on behalf of other medical facilities.
•As a brand ambassador I was the forefront of our service delivery to our guests. In charge of guest experience and satisfaction, providing best class service, always with dedication and a genuine smile.
•Attended workshops and training sessions in Team Motivation, Liberate the Leader in You, Customer Service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
•Operated in compliance with all airline and international aviation regulations, ensuring complete compliance with safety and security procedures.

Lindt Retail, Lindt Shop Roma - Select Trade Spa www.select-trade.com - Rome, Italy
•Managed team of 6 employees over a weekly schedule overseeing the hiring, training, and professional growth of employees.
•Trained new employees in proper safety procedures to minimise accidents with proper behaviours.
•Weekly financial reports, warehouse restock and orders, ensuring brand quality standards.
•Generated conspicuous annual savings by suggesting and implementing new radical ideas for cost saving and reducing wasted resources.

Pietro Facciolo +34 605165560 www.visitarebarcellona.com - Barcelona, Spain, Spain
•Relations management with customers and the Barcelona Tourism Department for the online ticket sales of tours and museums.
•Translation and review of others' bloggers contents in Italian, English, Spanish and Portuguese.
•Scheduling of weekly meetings with bloggers, collaborators and partners to establish new goals and organizing a work plan.
•Working closely with Content Creators of different languages and Website Developers to improve brand guidelines, ensuring content consistency across platform.
•Creating dynamic graphics to accompany blog posts.

• In charge of the Bathing Complex natural workflow:
• Interviewing and hiring staff for the bar, sport activities, night events and company management. New staff training.
• Planning events, dealing with suppliers, filing weekly and seasonal financial reports.

Working at Happy Surf was a groundbreaking job in several aspects for developing all of the skills listed above, by starting to plan the project of the bathing complex, then participating in its very creation and development over four years where I worked in different roles that ranged from recruiting and managing staff, organizing events during peak seasons, to financial planning, budgeting and financial reporting increasing profits by using my time during low seasons to help reduce costs and find new and more efficient ways to deal with our suppliers and contractors

• Staff Management, Team pre-assignments, Premium Customer services.
• Pluri-awarded Tiki-Bar, Disco Pub.
• Consistently managed client needs through personalised experiences ensuring customers loyalty and company goodwill.