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Michelangelo Cerrato, Flight Attendant

Michelangelo Cerrato

Flight Attendant·Etihad Airways -

United Arab Emirates

Bachelor's degree, Languages and Cultural-Linguistic Mediation of the Modern World

Work experience

Total years of experience: 11 years, 4 months

Flight Attendant

August 2016 - June 2020

Etihad Airways -

Abu Dhabi, United Arab Emirates

August 2016 - June 2020

•As a Cabin Crew I was responsible for the safety of our guests. Adapting multiple skills to a dynamic multicultural working environment. In some cases having to be the first responder in medical situations. Or being the administrator of first aid on behalf of other medical facilities.
•As a brand ambassador I was the forefront of our service delivery to our guests. In charge of guest experience and satisfaction, providing best class service, always with dedication and a genuine smile.
•Attended workshops and training sessions in Team Motivation, Liberate the Leader in You, Customer Service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
•Operated in compliance with all airline and international aviation regulations, ensuring complete compliance with safety and security procedures.

Company industry:
Airlines
Job role:
Hospitality and Tourism

Senior Food & Beverage Manager

December 2013 - June 2015

Lindt Retail, Lindt Shop Roma - Select Trade Spa

Rome, Italy

December 2013 - June 2015

Lindt Retail, Lindt Shop Roma - Select Trade Spa www.select-trade.com - Rome, Italy
•Managed team of 6 employees over a weekly schedule overseeing the hiring, training, and professional growth of employees.
•Trained new employees in proper safety procedures to minimise accidents with proper behaviours.
•Weekly financial reports, warehouse restock and orders, ensuring brand quality standards.
•Generated conspicuous annual savings by suggesting and implementing new radical ideas for cost saving and reducing wasted resources.

Company industry:
FMCG
Job role:
Hospitality and Tourism

Project Manager, Team-Leader and Team Coordinator

December 2012 - December 2013

VisitareBarcellona.com

Barcelona, Spain

December 2012 - December 2013

Pietro Facciolo +34 605165560 www.visitarebarcellona.com - Barcelona, Spain, Spain
•Relations management with customers and the Barcelona Tourism Department for the online ticket sales of tours and museums.
•Translation and review of others' bloggers contents in Italian, English, Spanish and Portuguese.
•Scheduling of weekly meetings with bloggers, collaborators and partners to establish new goals and organizing a work plan.
•Working closely with Content Creators of different languages and Website Developers to improve brand guidelines, ensuring content consistency across platform.
•Creating dynamic graphics to accompany blog posts.

Company industry:
Internet & E-commerce
Job role:
Management

Outlet Manager, Strategic Planner, Project Manager, Recruiter

January 2008 - January 2012

Happy Surf - Albertini Stefano

Rome, Italy

January 2008 - January 2012

• In charge of the Bathing Complex natural workflow:
• Interviewing and hiring staff for the bar, sport activities, night events and company management. New staff training.
• Planning events, dealing with suppliers, filing weekly and seasonal financial reports.

Working at Happy Surf was a groundbreaking job in several aspects for developing all of the skills listed above, by starting to plan the project of the bathing complex, then participating in its very creation and development over four years where I worked in different roles that ranged from recruiting and managing staff, organizing events during peak seasons, to financial planning, budgeting and financial reporting increasing profits by using my time during low seasons to help reduce costs and find new and more efficient ways to deal with our suppliers and contractors

Company industry:
Amusement & Recreation Facility
Job role:
Human Resources and Recruitment

Lounge Floor Manager

November 2006 - July 2007

Mahiki

City of London, Great Britain (UK)

November 2006 - July 2007

• Staff Management, Team pre-assignments, Premium Customer services.
• Pluri-awarded Tiki-Bar, Disco Pub.
• Consistently managed client needs through personalised experiences ensuring customers loyalty and company goodwill.

Company industry:
Events Management
Job role:
Hospitality and Tourism

Education

Università degli Studi Roma Tre

November 2014

November 2014

Bachelor's degree, Languages and Cultural-Linguistic Mediation of the Modern World

Italy

GPA (percentage): 95%

GPA (percentage): 95%

Course of one's studies: Lingue e Traduzione Interculturale. Advanced notions of the language, translation, communication and teaching techniques for English, Spanish and Portuguese languages. EQF level 6

Skills

COM
Expert
COM
Expert
FINANCIAL
Expert
FINANCIAL
Expert
HIRING
Expert
HIRING
Expert
QUALITY
Expert
QUALITY
Expert
RETAIL
Expert
RETAIL
Expert
SAFETY
Expert
SAFETY
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
GRAPHICAL USER INTERFACE
Expert
GRAPHICAL USER INTERFACE
Expert
LANGUAGES
Expert
LANGUAGES
Expert

Languages

English
Expert
Italian
Native Speaker
Portuguese
Intermediate
Spanish
Native Speaker