Michel El Khoury

Leading the franchise operations activities of the 3 brands & central kitchen handling all controlling and supporting aspects, analyzing the P&L, cutting costs and setting the budgets. Chief for the project of franchising the business, model all franchising systems, standards, SOPs, manuals & materials, set the supplier list and the approved raw material brands, design the supply chain and IT infrastructure and get involved in all marketing activities. Generating leads, negotiating and closing franchise agreements. Achieved the 1st milestone by opening the 1st franchised outlet in Nov 2019 and implementing aggressive plan to be a successful leading franchisor in the F&B business focusing on the GCC area & studying other international markets

Acting as director of franchise operations: Started with 35 operating cafés and reached 115 by Jan 2019 with an average frequency of opening 3 cafés per month. Leading a team of franchise support consultants (country managers), chef & barista trainers, food safety & quality specialist, that are dedicated to support the franchisees in the MENA region, in terms of: Sites selection, construction, pre-openings & Openings, Operation Management, Franchise Control, Quality Management System's formation & Implementation, Auditing, Assessment & Development. Channel communications between the franchisees and the different departments within the franchisor organization, follow up on franchisees need and duties. Make sure dipndip brand, values, culture, standards and quality are reflected. Confirm the outlets operate efficiently and profitably, plan new openings, making sure the expansion plan is executed with a high quality of support and professionalism.

Operations Manager Lebanon (11 outlets operating end of 2015):
Initiated strategic market plan to analyze key strengths, weaknesses, competitors and new business opportunities, work in coordination with the top level management to set up short term and long term goals. Assist the top level management in preparing strategies to achieve the goals and objectives. Motivate executives, managers and employees to devote their best to achieve the business goals. Ensure that all the tasks carried out by the departments are of required standards and quality. Made sure that recruitment and hiring procedure are conducted smoothly, without any problems. Ensure that the new employees get good quality training as per their area of expertise.
Held responsibility of managing subordinates and guiding them towards the attainment of business objectives. Set the outlets budgets and control the P&L, Insure the outlets operate efficiently and profitably, Plan new outlets opening, Site selections and construction, Operation systems formation and implementation, Quality Management System formation and implementation, System Measurement Improvement and Implementation

Operations Manager MENA region (11 outlets operating / 4 openings in 2015):
Training and leading a large team, providing discipline and performance feedback. Developing positive direct relationships with key business contacts and franchisees. Scheduling workload to meet priorities and targets. Possessing personality, energy & charisma to inspire, lead and develop staff. Analyzing complex data and documentation. Involved in the management recruitment and mentoring their performance. Responsible for achieving all performance related targets. Ensuring that best practice is followed in safety, legality and quality of service.
Assisting company accountants in the formulation of forecasts and budgets.
Maintaining excellent relationships with clients and suppliers. Undertaking staff performance reviews. Control and manage the outlets budgets and P&L, Insure the outlets operate efficiently and profitably, Plan new outlets opening, Site selections and construction, Operation systems formation and implementation, Operational Management, Franchisee Support, Franchising Control, Quality Management System Implementation & follow up, Food and Service Quality Control, Franchisee Internal Auditing & Assessment, System Measurement Improvement & Implementation, Performance Management, Training, Coaching

MENA region (8 outlets):
Support for: Restaurant Opening, Operational Management, Franchisee Support, Franchising
Control, Site Construction, Quality Management System Implementation, Quality Assurance, Internal
Auditing & Assessment, Restaurant Operation Reviews, System Measurement and
Improvement, Training, Coaching

District Manager - Jeita and Kaslik branches: Insure the restaurants operate effectively and profitably, day to day operation, responsible for the
business performance as well as maintaining high standards of food service, quality, health and
safety, strategic planning & Local Store Marketing, Forecast sales, food orders and labor, Maintain
budget and employee records, prepare payroll, Recruit hire and train staff, Control health and safety
practices, Monitor quality, Scheduling and budgeting, Control costs, Extensive P&L experience and
control, Inventory management, end of month documents, daily and weekly transactions
Branch Manager - Zalka Brnach: Day to Day operation, Customer’s needs follow up, Quality, Service and food safety monitoring,
Table visits and critical path, Kitchen line check and readiness, Staff motivation, Briefings, Coaching,
Training
Training Manager - Jeita branch
Floor Manager - Jeita branch
Floor Manager - Bliss branch
Floor Manager - Zalka branch
MIT (Manager In Training) - Zalka branch
Expeditor / QA: quality assurance - Zalka branch

Day to Day operation, Customers needs follow up, Quality, Service and food safety monitoring, Table visits and critical path, Kitchen line check and readiness, Staff motivation, Briefings, Training & Coaching

Implementation of the training System
Train The Trainers
Trainer for all positions
Trainees Schedules
Trainees day to day training follow up
Trainees day to day evaluations

Waiting professionally all the guests
Make sure the guests get a great experience
Interact with the guest
Up sell and Suggestive sell

Halat
Maintenance and After Sales Services
Repairing of engines from 20 KVA till 750 KVA
Insulation of AVR and Synchronization Systems

Waiting professionally all the guests
Make sure the guests get a great experience
Interact with the guest
Up sell and Suggestive sell

Quality control assurance before serving
Kitchen line coordination

Networks TV & Radio Broadcasting
Satellite Communication Systems
Software & Hardware After Sales Services