Telesales Executive
Europe Axis Immigration Services
مجموع سنوات الخبرة :9 years, 10 أشهر
Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. Answers customer's questions about merchandise. Assists customers with purchase decisions. Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
Manage large amount of incoming calls.
Identify and assess customer's needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Manage email from different department and customers.
Coordinating the sales team and assisting with recruiting and training new hires.
Providing product demonstrations to staff and clients, and taking the lead in resolving complaints.
Analyzing sales team performance and scheduling training/refresher sessions accordingly.
Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.
Go the "extra mile" to meet sales quota and facilitate future sales.
Ask questions to understand customer requirements and close sales. Answering questions about products and services.
Asking questions to understand customer requirements and close sales.
Take and process orders in an accurate manner.
Keep records of calls and sales and note useful information.
Initiating sales with potential customers over the phone.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products