Customer service agent
British Airways
مجموع سنوات الخبرة :5 years, 2 أشهر
As a Multi functional customer service staff responsible for front line functions at the airport with problem solving skills and ability of understanding customer needs, ensuring high level of customer service at all times. Liaising with operational agencies and handling agency to ensure delivery of a safe and punctual departure.
Work in a multi-functional environment. Enhance business relationship with customers.
Ensuring strict adherence to safety and security procedures.
To assist passengers in the event of delays and disruptions by proactive communication and service delivery.
Being compliant with relevant Checklist and Operational documents and record same as per compliance requirements, actively contribute in the station audit processes
Ensure activity sequence matches station Precision Time Schedule with all activities delivered within the agreed engagement times.
Actively contribute in achieving targets
Training new joiners on Airport Operations and Systems
⇨ MBA in Human Resource from James Cook University Singapore. ⇨ Have been associated with British Airways PLC, Mumbai for 5 years as Customer Service Agent. ⇨ To grow and enhance the growth and goodwill of an Organization through Hard work, Commitment and Dedication. ⇨ Looking for the opportunity to make a difference in Customer Service Industry. ⇨ To learn from drawbacks and convert them to strengths, thus helping myself to climb the ladder of success. ⇨ Skilled in managing a team to work in sync with set parameters of the company and to motivate them for achieving business and individual goals.