ميشيل dela Cruz, Administration assistant

ميشيل dela Cruz

Administration assistant

HERTZ

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, B.S. Foreign Service Major in International Trade
الخبرات
7 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 8 أشهر

Administration assistant في HERTZ
  • الإمارات العربية المتحدة - دبي
  • يناير 2012 إلى سبتمبر 2013

HERTZ Administration Assistant
Umm Ramool Dubai
08 January 2012 - 09 September 2013
Lease Department Administration Assistant
• Sending out the Daily Fleet Report to the management.
• Preparing weekly and monthly reports for the team and management.
• Closing agreements once documents received.
• Uploading documents for Dubai Police records.
• Scanning documents.
• Making Oman Insurance.
• Updating main and additional drivers in the system.
• Support and Provide superior customer services via phone and email.
• Taking approvals of the Lease Purchase Proposal from the management.
• Provide support to the sales team.
• Performing administrative duties involved in day to day operations.
Collection Department Collection Executive/Administration Assistant
• To achieve the monthly cash-collection targets set for your specific section of accounts.
• Ensure that appropriate telephone contact is made at the earliest possible stage on overdue debts, in accordance with the Credit Control timetable
• Answer queries and enquiries from customers within your section of accounts
• Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoices
• Check reminder letters for 100% accuracy and appropriateness before sending
• Highlight suspension of credit facilities to management in accordance with Credit Policy
• Be aware of duties performed by other team members to enable adequate cover to be provided at all times of holiday/absence
• Prepare monthly bank reconciliation statements & submit the same to management
• Prepare fund flow forecast on weekly/monthly basis
• Prepare balance sheet cash flow statements on monthly basis
• Prepare SOA/copy invoices for debtors on monthly basis
• Reconcile advance payment accounts in Balance Sheet for debtor
Branch Receivable Department Collection Executive/Administration Assistant
• Run the report every 10th of the month (unpaid invoices per branch).
• Update the collections every Sunday (per week).
• Sending emails to customers with post rental invoices.
• Sending SMS to customers without email address.
• Interact with customers to provide more information in response to issues.
• Handles and resolve customer’s complaints.
• Record details of comments and complaint, through proper documentation.
• Responding emails & answering phone calls.
• Ensure to reach the target of the branch receivables to avoid due back.
• To maintain the monthly target.
• Communicate and coordinate with internal departments.
• Charging of Salik, Traffic Fines and damages of closed rentals.
• Tracking all the charges.

Administration Assistant / Coordinator في HSBC Middle East
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2008 إلى أكتوبر 2009

ADMININSTRATIVE DUTIES
• Entering stock items in the system and allocating them to their respective
jobs.
• Monthly stock take and reconciliation of stock.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Maintain document control registers / documents for incoming and outgoing
• Opening the mail & distributing it accordingly.
• Order and dispense supplies.
• Prepare and mail checks.
• Operate office equipment such as fax machines, copiers, and phone systems etc.
• Registering of internal and external documents.
• Booking vehicles repairs and service appointments when needed
STOCK CONTROL DUTIES
• Processing purchase orders.
• Receiving Deliveries.
• Reconciling Delivery notes with purchase orders.
• Recording serial numbers where applicable.
• Organising stock on shelves and buckets.
• Place stock in designated areas for ongoing projects.
• Monthly stock take and reconciliation of stock.
• Testing returns and repair equipment.
• Arranging repairs and returns with manufacturers and suppliers.

Document Controller/secretary في Kellogg Brown & Root (KBR)
  • الإمارات العربية المتحدة - أبو ظبي
  • أبريل 2007 إلى يونيو 2008

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Conduct searches to find needed information, using such sources as the Internet.
• Order and dispense supplies.
• Prepare and mail checks.
• Operate office equipment such as fax machines, copiers, and phone systems etc.
• Registering of internal and external documents.
• Maintain document control registers / documents for incoming and outgoing project documents.
• Ensure that the latest revision and approval status of drawings is kept updated continuously.
• Ensure all hard and electronic copy distribution of controlled documents to focal point.
• Maintain documents for transmittal process for project documents.
• Follow procedures and update document control procedures when necessary
• Manage the electronic and hard copy filing of project related technical documentation.
• Scanning, creation of CD’s and files manipulation.
• Assure document quality to include completeness, accuracy and compliance with established procedures and updates.
• Filing and archiving of documentation to facilitate easy retrieval at a later date.
• Sending of Drawing Transmittals and Submittals.
• Ensuring that drawing transmittals are acknowledged in case there is a dispute on whether the drawings were transmitted. • Archiving data for historical purposes.

Marketing Assistant في REED Exhibition FZ LLC
  • الإمارات العربية المتحدة - أبو ظبي
  • ديسمبر 2006 إلى مارس 2007

• Responsible for registration of participants in the entrance hall.
• Sending emails to the email list reminding all of the event time, place, any special instruction, giving details in the registration procedure and requirements and forward forms.
• Acts as a call center agent reminding the exhibitor to submit the order forms.
• Receive the order forms and take action.
• Sorting the order forms, prepare letter and distribute the order form to the concern person.
• Assisting the exhibitors, contractors and visitors.
• Maintain the registration area to be responsible in handling clients in a nice and polite manner.
• Review files, records, and other documents to obtain information to respond to requests.
• Assist in preparing souvenir materials.
• Maintain and update filing, mailing, and database systems, either manually or using a computer.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Communicate with the participants and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
• Assisting all the IDEX Staff.
• Giving instruction in the registration area for the updates.
• Printing and distribution of badges.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Encoder / Preparation Assistant / Usherette/Researcher في ADNEC (Abu Dhabi National Exhibitions Company)
  • الإمارات العربية المتحدة - أبو ظبي
  • أكتوبر 2006 إلى نوفمبر 2006

• Responsible for registration of participants in the entrance hall, receive payments and issue conference access.
• Responsible for registering exhibition visitors
• Assists in preparation of all souvenirs and exhibition hall prior to the event
• Responsible for printing and distribution of badges.
• Acts as usherette and assist visitors on media matters.

Administration Assistant في Abu Dhabi Music and Arts Foundation (ADMAF)
  • الإمارات العربية المتحدة - أبو ظبي
  • فبراير 2006 إلى يوليو 2006

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
• Answer telephones, direct calls and take messages.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Compute, record, and proofread data and other information, such as records or reports.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Review files, records, and other documents to obtain information to respond to requests

SECRETARY في DEPARTMENT OF FOREIGN AFFAIRS Philippines
  • الفلبين
  • يونيو 2001 إلى ديسمبر 2003

• Answers telephone and give information to callers, take messages, or transfer calls to appropriate individuals.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies
• Mail newsletters, promotional materials, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed materials.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Set up and maintain paper and electronic filing systems for records. Correspondence, and other material.
• Take dictation and transcribe information.
• Conduct searches to find needed information, using such sources as the Internet.
• Learn to operate new office technologies as they are developed and implemented.
• Order and dispense supplies.
• Prepare and check mails.
• Review work done, check to correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computer for spreadsheet, word processing, database management, and other applications

الخلفية التعليمية

بكالوريوس, B.S. Foreign Service Major in International Trade
  • في Lyceum of the Philippines
  • مايو 2001

Specialties & Skills

Newsletters
Administration
Preparation
MS Office,MS Word, Excel, Access, Power Point

اللغات

الانجليزية
متوسط
التاغلوج
متمرّس