Michelle Ferreras, Senior Operations Officer - Document Control

Michelle Ferreras

Senior Operations Officer - Document Control

Providence Administration Services

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, COMPUTER SCIENCE
Expérience
16 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 4 Mois

Senior Operations Officer - Document Control à Providence Administration Services
  • Émirats Arabes Unis - Dubaï
  • janvier 2017 à avril 2023
Document Controller / Administrator à ISG Middle East
  • Émirats Arabes Unis - Dubaï
  • octobre 2013 à janvier 2017

• Gathering information for implementing the new project
• Collecting inputs from clients
• Listing out the documents and documenting the project details
• Explaining the Project Plan to internal execution team
• Submission of documents and creating Transmittal through ISG System Document Control.
• Describing and creating the Acknowledge letters for the clients through ISG System Document Control
• Tracking the pending documents through weekly progress reports
• Notifying the involved party for tacking appropriate action on the pending documents
• Manual follow up with the clients internal team to get an expected schedule for all pending documents
• Export of As-Built files in the customer required format
• Sign-off from the customers with clear specifications of retention of Archives

PROJECT SECRETARY à DECOVISION
  • Émirats Arabes Unis - Abu Dhabi
  • juillet 2012 à octobre 2013

• Provide full secretarial and admin support to the project team and department to ensure
the smooth running of the department operations
• Maintain records of Engineers and assist in their movements
• Take minutes of meeting and maintain records for the operations and project team
• Develop and maintain document control processes for the efficient management
• Maintain a proper and user friendly filing and document control system for recording and
tracking of all documents for the project team and department
• Support the officers and project team in daily admin roles and assist to keep stock of
stationary supplies for the department
• Perform data-entry, recording, printing and filing duties
• Undertake any ad-hoc admin projects/duties as required
• Coordinate travel arrangements inclusive of air-ticket, hotel accommodation, visa
arrangements, claims etc
• Assist to check and verify staff claims and invoices for project team
• Prepare and raise purchases requisition for purchase of office equipments for new staff

Data Entry Controller cum Secretary à abu dhabi ship building (adsb)
  • Émirats Arabes Unis - Abu Dhabi
  • septembre 2011 à février 2012

Duties & Responsibilities:

 Data Conversion (Software: MS EXCEL, DATA LOADER, AVEVA MARS, PL/SQL DEVELOPER)
 Standardize, Validate, Fomat, Crosscheck all module assigned for aveva mars conversion.
 IT Helpdesk Assistant: (INJAZAT SERVICE DESK). answering calls and complains of all affected user of aveva mars. Giving them their mars access details and updating INJAZAT SERVICE DESK to all assigned by SAHL to Aveva Mars. Sending Emails to affected user for feedback.
 Data Entry in Delivery Request List using aveva mars.
 User Rights access using PL/SQL Developer.

GUEST RELATIONS OFFICER à one & only royal mirage hotel
  • Émirats Arabes Unis - Dubaï
  • septembre 2008 à septembre 2010

To assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department. The Guest Relations Officer is also to provide a high profile of quality guest services. He/she must be capable of handling all complaints and problems to the guest's satisfaction

MEDICAL SECRETARY à naag malabanan optical clinic
  • Philippines
  • novembre 2007 à août 2008

Take case histories from patients & prepare things to be use by the doctor in refracting eye of the patients. Keep records, file & fax documents, take care of mails, receive & place telephone calls, do all clerical works and operate a computer to process, store or retrieve data records of patients.

CONCIERGE OFFICER à pacific plaza towers condominium
  • Philippines
  • mars 2006 à novembre 2007

The Concierge Officer is an integral part of the Housing Department service. To provide a customer orientated concierge service and to meet targets and standards set by the Housing and Property Services Department.
Providing a full and comprehensive reception service including, receiving and directing visitors to the complex and recording details of tradesmen and any other services carried out with the designated Concierge area.

POLICY/DATA PROCESSOR à PHILAM LIFE INSURANCE INC.
  • Philippines
  • juin 2005 à octobre 2005

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages. File and Fax documents.

Éducation

Baccalauréat, COMPUTER SCIENCE
  • à STI Computer COLLEGE
  • avril 2003

Graduate with ACADEMIC HONORS. CIVIL SERVICE COMMISSION EXAM PASSER (OCTOBER 28,2007). Studied FRENCH Class ( Beginner 1) – ETON institute in Dubai,UAE (2009-2010).

Specialties & Skills

Office Work
Document Control
Customer Service Skills
Data Administration
Microsoft Office Applications
MS WORD
PL/SQL DEVELOPER
DATA LOADER
MS POWERPOINT
OPERA HOTEL SYSTEM
PL/SQL DEVELOPER
FIDELIO
AVEVA MARS ORACLE
MS EXCEL

Langues

Anglais
Expert
Français
Débutant

Formation et Diplômes

Risk Assessment and Method Statement (RAMS) Process Training (Formation)
Institut de formation:
ISG Middle East LLC
Date de la formation:
April 2016
Introduction to Green Building and LEED Core Concepts Training (Formation)
Institut de formation:
ISG Middle East LLC
Date de la formation:
April 2016
Workplace Safety Interactive (Formation)
Institut de formation:
ISG Middle East LLC
Date de la formation:
May 2015
CERTIFICATE OF ELIGIBILITY (Certificat)
Date de la formation:
October 2007
Valide jusqu'à:
October 2007

Loisirs

  • Watching Movies
    Academic Honor Awardee