National Aviation Services
Total years of experience :9 years, 6 Months
CSA National Aviation Services July 09, 2012 Up to present
(NAS) Kuwait International Airport
As a CSA & Derwaza Lounge: • Give quality assistants to the passenger, and assure the passenger satisfaction
• Meet and Greet the passenger Arrival and Departure
• Quick service in terms of visa process
• Answering emails and receiving phone call regarding booking and inquiries
• Preparing the sales report in one shift, and receiving and settling payment
• Handling customer and passenger complaint
• Entertained walk- in customer for inquiries about flight information and airlines offices etc.
Waitress: Sakura Japanese Restaurant March 2009- July 4, 2012
Crowne Plaza Hotel (IHG Group)
As a Waitress: • Deliver quality service to the guest
• Collect and inputs data base of guests information for repeat business
• Complies with Hotel's health, safety and hygiene policies
• Always prepared and ready all the things need for the operations
• Handling and received phone calls for home delivery orders
• Telemarketing regarding business especially new promotions
• Cashiering, and Opening and Closing procedure and prepared all the report
Best Team of the month Crowne Plaza Hotel (IHG Group) January 08, 2012
Sakura Japanese Restaurant
Best Employee of the month Crowne Plaza Hotel (IHG Group) March 05, 2011
Sakura Japanese Restaurant
Best Team Of the month Crowne Plaza Hotel (IHG Group) June 06, 2009
Sakura Japanese Restaurant
Top Seller Skin Shop January 2005
Manila, Philippines
Shop in Charge Skin Shop Sept. 2004- Oct. 17, 2005
San Juan Metro Manila, Phil.
As a Shop in Charge: • To supervise the entered shop
• Lead the co- employee
• Monitor the incoming and outgoing items
• Securing FIFO
• Telemarketing regarding new product and promotions
• Analyzing the market
• Secure the shop if all is complete and do the check list the all what is needed
Receptionist Legacy Inn March 2001- Nov. 2003
Bacolod City, Phil.
As a Receptionist: • Receiving incoming phone calls
• Updating guest profile
• Flight booking for the guest
• Ensuring the ETA and ETD
• Give guest satisfaction regarding the services
• Input the database of the guest
ACHIEVEMENTS
College Bachelor of Hotel & S.Y 1999 -2000 Restaurant Management La Consolacion College Bacolod City, Philippines
High School Hinigaran Institute Inc. S.Y 1994 -1995 Riverside Hinigaran Neg. Occ
Elementary Don A. C Yulo S.Y 1990 -1991 Memo Elementary School Hinigaran Neg. Occ