Michelle Pereira

• Gained hands on experience in development and staff relation operations of the Human Resources Department.
• Prepared KISR Employee ID cards and recorded monthly production, updated attendance records namely attendance approvals and external fieldwork requests of KISR employees, prepared violations for the personnel department on the basis of company policies and procedures, received incoming mail and documents concerning the same, sent daily time sheets and absent reports to various departments by email, prepared memos and Internal Office Communications for requirements of the department, prepared IT requests through an online portal as and when the attendance readers were down.
• Systems: Worked on multiple systems namely, Janitor Professional (to maintain the attendance records and employee details, Oracle (to track the employee leaves), the attendance system (to enter attendance approvals, employee fieldwork, track absent days and violations to deduct salaries accordingly), Excel, Visio, Oracle, FMS.
• Interacted with a large number of employees from various departments of KISR thereby gaining a multicultural experience.
• Worked in the Strategic Planning and Evaluation Office to efficiently manage and evaluate projects, policies, procedures and processes under the director general of KISR in various departments of Finance and Accounting Payroll, Purchasing, PR & Marketing.
• Worked on the KISR Annual Report, Achievements Report. Quarterly, Semi-Annual and Annual Employee Progress Reports.
• Prepared minutes of the meeting, made purchase orders and conducted a follow-up, managed department staff attendance records.

This role developed my analytic and stakeholder management skills and has provided me with industry-specific experience in working with large volumes of data.

• Underwriting - Risk analysis, premium calculation and preparation of policy contracts including addition of clauses, warranties and exclusions.
• Client servicing - Prepared quotations and liaised with clients, brokers and other stakeholders in negotiating the details of the policy.
• Reporting - Prepared periodic reports, including operational variance analysis, broker’s monthly business review, loss ratio analysis and client profile statements.
• Data Entry - Issued and dispatched insurance policies in Marine, Fire and General Accident. (Householder’s Comprehensive, Workmen’s Compensation, Money Insurance & Fidelity Guarantee)
• Accounting - Prepared payment vouchers and collection vouchers for all expenses and incomes. Prepared cheques and handled petty cash reconciliations.
• Marketing - Participated in meetings on “Brand Strategy Internal Deployment Process”, and prepared presentations on promoting ARABIA as a customer-centric insurer.
• Performed operational tasks assigned and attended internal training sessions.

• Follow up on the upcoming shipments from different suppliers, co-ordination with logistics department, stores and warehouses for clearance and delivery of goods, replenishment of stock, discrepancies between merchandise received and ordered.
• Maintained sales reports from all stores and other administrative tasks.
* Performed periodic checks for discrepancies between merchandise received and ordered initially.