Admin and HR Coordinator
Danway LLC
Total years of experience :17 years, 7 Months
Handling pre-recruitment and post recruitment activities.
• Coordinate with the hiring managers on the recruitment plan for the year.
• Liaise with the applicants on completing the recruitment documents.
• Perform orientations, onboarding and update records with new hires.
• Forwarding all related documents for visa processing to the PRO.
• Handling all Company Contracts and applying EJARI for all the renewed contracts.
• Maintaining labour supply agency and handling labour camps requirements.
• Processing medical insurance for all employees by coordinating with the health insurance broker.
• Handling the probation confirmation letters and annual performance for each BU department.
• Filling all the documents of New joiners and existing employees and other HR/PR related documents.
• MenaME approvals for NPRF and Training.
• Preparing the offer letters based on the Company’s compensation strategy and sending offer letters with the approval from the Management for the further process.
• Assisting with the performance review, resignation and termination processes.
• Conducting the exit interview.
• Issuing a salary increase letter and updating it in the HRM system.
• Responding to internal and external HR related inquiries or requests and provide assistance.
• Ensuring that all new and existing employees’, information is maintained and updated in the HRM system.
system.
• Ensuring that all employees’ documents are filled and uploaded to the relevant folders.
• Coordinate training and team building activities.
• Reviewing all the employees’ attendance in a monthly basis.
• Assisting the Managing Director when the Personal Secretary is on leave.
• Assisting the Front Desk reception whenever it’s necessary.
• Assisting the other BU Department in terms of promoting their product and services.
Lead, inspired and managed a high performing, positive store team Monitored, coached and provided feedback to the store team to deliver excellent customer expectation Managed and motivated a team to increase sales and ensure efficiency Maintained a luxury environment, ensuring excellent execution of Visual Merchandising guidelines across the store Established a learning culture and maintain a strong connection of the store team to the Brand Maintained a strong understanding of product sales performance and optimize sales of the available inventory Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements Develop and maintain effective working relationships with clients and candidates, and ensure effective and efficient quality service
Training and developing the team on all operations including Customer Relation Management, KPIs, Burberry behaviors, Company standards and stock management SAP
Had been responsible for overseeing the work of the entire operations and improving program performance through coaching, mentoring and performance appraisals of Sales associate
Had an expertise in Conversion Analysis and Productivity. (Footfall-Conversion Rate) and usage of Staff Stretch tool and Power hour to maximize productivity
Conducted daily briefings with the store team; enforced and ensured all policies and procedures are complied with attention to loss prevention
SAP Proficient - managed store overall performance, stock management (negative SKU, stock investigations and article adjustments, store disputes and email correspondence)
Had the best practice in BOH (Back of House) management in all children stores
Gave the highest standard of inspired customer service at all times and to act as a role model for Sales consultants
Presented oneself appropriately and in line with the brand image and company dress code
Understood the customer by initiating two-way conversations, listening to customer needs and showing enthusiasm for the product
Developed the sale by selecting an appropriate range of options for the customer, providing good product knowledge, overcoming objections and offering appropriate additional items (link selling)
Acquired relationship with the customer by concluding the sale, quickly and efficiently processing purchases at the till, capturing customer data to ensure future contact, ensuring after care promises are kept