Sales Executive
BRILLIANZ GROUP
Total years of experience :14 years, 9 Months
• Listening to customer requirements and presenting appropriately to make an admission.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Responding to incoming email and phone inquiries.
• Gathering market and customer information through marketing in malls, events and functions.
• Representing their company at trade exhibitions, events and demonstrations.
• Providing after sales support to the students and sending those emails and text messages.
• Liaising with the relevant account managers to ensure that customer objectives are being met
• Ensures timely processing of customer orders and helps resolves customer disputes.
• Identifies system and workflow improvements to enhance the team's efficiency.
• Ensure a high level of technical knowledge within Customer Support team members as
evidenced through turnaround time of issues and ability of Customer Support to resolve
issues independently.
• Performs a variety of tasks.
• Leads and directs the work of others.
• Typically reports to head of department
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals
• Bachelor of computer Application (BCA) from Sikkim Manipal University. Total marks obtained 68%. In the year 2009.