Mohamed Ali

-Handling operation-related emails and continuously following
up with other departments to ensure effective task completion. Executed customer
requests such as issuing new PINs and updating data. -Followed up on complaints
and worked on rejected cases, ensuring problem resolution. -Reviewed documents
to close intemational requests, improving operational efficiency. -Handled customer complaints and resolved technical
issues, focusing on service quality improvement. -Colected and analyzed
customer feedback, creating and maintaining reports to improve customer service.
Trained new employees on the banks policies and procedures, enhancing staff
training.