Organizational Manager
Baumax Bulgaria Ltd /Part of Baumax AG/
Total des années d'expérience :9 years, 5 Mois
Achievements
Leading, development and management of 3 client-oriented teams within a huge building materials store. Together we have reached excellent results in service, administrative and client oriented tasks.
Together with my teams we have reached our goals and performed excellent in Mystery Shopper checks and International Audits.
Implementing the idea that excellent service, commitment, clear communication and immediate problem solving are the keys to better sales and clients’ satisfaction.
Managing the recruitment, performance management, training, development and appraisal of team members and new employees.
Reviewing and feeding back on the work of team members, ensuring agreed targets are met and identifying appropriate actions where problems occur.
Contributing to the strategic direction of the company through attendance at regular planning and review meetings with the management team Dealing with financial and administrative reports.
Responsible for the sales increase and clients’ service improvement Controlling cashier reports and financial expenses.
Organization of transport and logistics services for both clients and suppliers Monitoring of stocks and inventory systems
Dealing with customers complaints and reclamation.
Control of discounts, cash operations and budgets.
Achievements
Working with clients and suppliers of the company
Written correspondence with the head office in Sofia and Wien
Organization and control of the processes within the sector
Sales, control of deliveries, preparation of monthly and annual reports
Monitoring of stocks and inventory systems
Handling in the most positive manner customers complaints and reclamations
Making optimized working schedules for the employees in the sector
Making orders and offers for clients - both corporate and individual clients
Preparation of certificates of quality and origin
Checking, preparation and archiving of all documents of the company
Training new employees
Professional consultancy and brokerage services
Providing real estate and development solutions to corporate, institutional and public sector clients and partners of the company.
Providing general market overviews
Concluding contracts with Bulgarian and foreign investors and constructing companies
Close cooperation with clients and investors in the purchasing and rental processes
Consulting clients of the bank
Checking and providing documents needed for closing deals o Preparing and consulting terms of contracts for clients
Organizing and providing of offers for the corporate website of the company
Preparing of articles and offers for the corporate magazine of the company
Organization and participation in real estate exhibitions and conferences
Keeping up correspondence with the head office of the company and the bank in both English and Bulgarian
Marketing services
Professional consultancy and brokerage services of foreign clients
Organization of the stay in hotels and the plans for projects visit of foreign clients
Providing real estate and development solutions
Concluding contracts with Bulgarian and foreign investors and constructing companies
Checking documents of the properties
Preparing contracts and documents necessary for closing deals Preparing of offers for the website of the company
Translation from and to English of the website of the company
Organization and participation in real estate exhibitions and conferences in Europe and Bulgaria
Correspondence in English with clients
Marketing services
GPS systems, Maps, Geodesy, Math’s First Language School Varna – Profile: English language
English, English Literature and relevant subjects
