dirhams cashier/customer service representative
Al Ansari Exchange
Total years of experience :9 years, 2 Months
•Handles cash and foreign currencies
•Process local and international remittances
•Accepting phone inquiries
•Opening account for overseas workers
• Generate end of day reports
•Process Western Union Services
•Cross Selling
•Assisting customer and attending their needs
•Filling of documents and other reports
• Requesting office supplies through PMS
•Balance cash
Processing of payroll accounts on monthly basis.
Makes Phone interviews for Chinese (fookien) applicants
Prepares the documents needed for newly hired and resigned staff’s
Regularly updates Staff’s attendance, VL/SL on the system
Updates and safekeeps staff’s 201 file in the HR Vault
Answers Staff’s queries over the phone and personally
Conducts staff training as required by the management
•Processed Cash Peso/Dollar (Different Denominations) transactions.
•Provided assistance and solutions to client's queries.
•Promotes customer service and customer satisfaction.
•Generates cash peso/dollar report, which will be forwarded to our Branch for verification/ audit.
•Processed bills payments, account to account transfer, buying and selling of foreign bills, payroll, updating of passbook etc..
•Processed peso and dollar time deposits accurately.
•Accurately distinguish genuine form counterfeit bill.
•Processed Cash Advance for credit cards
•Processed Telegraphic Transfers(TT)/ Wire Transfers thru telenet system.
•Processed Demand Drafts for dollar drafts thru telenet system.
•Processing and releasing of Managers Check.
•Handles Clearing operations for check deposits of the branch.
•Handles microfilm of checks for batching at cash center.
•Handles loading of Automatic Teller Machine (ATM).
•Processed Vault Management System (Vault cash inflow/outflow).
•Assisting in balancing of cash in vault against Branch Delivery System (BDS).
•Processed error correct of passbook (TSPB)
•Handles Cash remittances.
•Processed newly opened accounts.
•Post verifies end of day medias (deposits, withdrawals, check encashments, etc.)
•Verifies PDC /Returned Post Dated Cheques.
•Process Financial Management System (FMS) and Transaction Summary(TS).
•Printing of end of day reports (Audit trail summary, miscellaneous debit/credit, bank charges etc.)
•Market bank products(Credit cards, Bancassurance, life and non-life insurance, etc) .
•Balance T-set.
•Verifies signatures.