Head Barista
UNUSUAL BAAYA - DOHA
Total years of experience :5 years, 8 Months
Provided exceptional hospitality to guests and teammates, ensuring a welcoming and memorable experience. Expertly prepared a variety of coffee beverages, including espresso, latte art, and specialty brews, meeting high-quality standards. Managed inventory efficiently to maintain optimal stock levels and minimize waste. Maintained cleanliness and performed daily maintenance of coffee/espresso equipment, ensuring a hygienic and organized work environment. Mentored team members to uphold consistency and professionalism in coffee preparation, customer service, and cleanliness standards. Implemented shift protocols and conducted training sessions to ensure efficient and friendly service delivery. Cultivated positive relationships with coworkers, fostering a collaborative and supportive work culture. Conducted regular tastings to maintain beverage quality and develop palate skills.
Monitored and managed live operations to ensure an exceptional user experience, focusing on timely delivery and service excellence. Effectively managed real-time fleet capacity, optimizing resource allocation to meet demand fluctuations and minimize delivery delays. Led communication with the fleet for ongoing orders, providing clear instructions and support to ensure smooth operations. Provided structured and actionable daily feedback to operations managers, contributing to continuous improvement and operational excellence. Coordinated communication with Live Ops support, clients, couriers, and other operational departments to ensure seamless coordination and execution of orders. Demonstrated respect, friendliness, and willingness to assist wherever needed, fostering a positive and collaborative work environment. Identified operational inefficiencies and drove improvements that resulted in cost savings and enhanced profit margins. Delivered services to customer locations within specific timeframes, prioritizing customer satisfaction and retention. Prepared various written communications, reports, and documents with accuracy and attention to detail.
Negotiated commission rates and benefits with vendors to encourage partnerships and maximize sales opportunities. Monitored vendor performance and visited restaurants to enhance sales and marketing strategies, ensuring vendor satisfaction and business growth. Managed assigned restaurants to ensure efficient cook time, food quality, and positive customer reviews, optimizing the overall customer experience. Provided weekly reports on areas of improvement and customer feedback to enhance service quality and customer satisfaction. Researched prospective new accounts to expand the retailer base and identify market opportunities. Collaborated with sales teams and different departments to develop targeted marketing strategies and promotional activities. Created timely and accurate reports, internal documents, and client deliverables to support business operations.
Led process improvement and problem-solving efforts to establish standard procedures and escalation policies for the customer support team, ensuring efficient resolution of customer issues. Coached employees through day-to-day work and complex problems, fostering skill development and performance improvement. Standardized office structures and processes to promote collaboration and increase operational performance. Compiled and analyzed customer feedback data to develop new strategies and corrective actions, enhancing service quality and customer satisfaction. Oversaw recruitment, hiring, and training of customer service staff to maintain high service standards and achieve company goals.
Generated leads for sales and rental properties through effective cold calling and referral strategies, demonstrating strong interpersonal skills and customer engagement. Negotiated between buyers and sellers of properties with efficiency and transparency, ensuring maximum profitability and client satisfaction. Maintained a database of available properties suited to different needs and budgets, providing tailored solutions to clients. Researched industry and marketplace trends to develop marketing solutions and enhance business operations, staying ahead of market competition. Organized innovative marketing campaigns and promotional activities to boost brand awareness, engagement, and sales. Coordinated meetings between project members and clients to develop ideas, discuss progress, and set goals, fostering strong client relationships and collaboration. Created company brand messaging, collateral materials, and promotional strategies to effectively market products and services. Utilized market trends and target audience statistics to develop targeted marketing campaigns and maximize ROI.
PROFESSIONAL EXPERIENCE