Milan Charm

*Provided clients with property information and assisted in exploring
options.

*Communicated with clients and coordinated inquiries.

*Supported sales and negotiation processes by observing and assisting.

*Managed schedules, appointments, and client follow-ups.

*Achieved a perfect 10 rating by delivering personalized guest
experiences, boosting brand reputation, and customer loyalty.

*Improved guest satisfaction and brand consistency through better
cross-departmental communication, reducing service delays and
maintaining efficiency.

*Drove revenue growth via strategic upselling of premium offerings,
leveraging consumer psychology and persuasive marketing.

*Gained hands-on experience in brand experience management
and service marketing through roles in Front Office, Concierge, and
Food & Beverage.

*Applied cultural insights to personalize guest interactions,
enhancing audience segmentation and customer engagement.

*Organized events to showcase hotel amenities, developing skills in
identifying opportunities for cross-selling and upselling.