Milind Sawant

L2 desktop Engineer at Nityo infotech [ Dell India PVT ]

• India - Mumbai
• My current job since December 2014

 Working on vsphere client.
 Installing and configuring ESXI server 5.5 and 6.0
 Working on Hyper-v server 2k8 & 2k12 r2.
 Maintained corporate production and development VMWare infrastructure running on HP/DELL server hardware’s G9, G8, G7.
 Deployment of new laptops to EU Dell latitude 6410, 6420, E6540, E7450, E5570.

 Working on HP Z420 & Z440 workstations.

 Follow the ITIL process to improve business infrastructure.

 Raising shoulder tap tickets.

 Follow-up on old logged calls & issue.

 Working on Service Now Tickets tool.

 Installing and troubleshooting on VPN/RSA token issues.

 Installing GE approved software.
 Supporting approved GE software and in-house applications.

 Media creation for installation OS.

 Set-up Internal & external video conferencing Cisco WebEx Meeting’s.

 Maintaining conference room checklist and send daily report to GE Business managers.

 Setup New End Users accounts.

 Coordinating on mail Managers and EU for issues.

 VIP End Users Support.

 Coordinating GE Internal different teams for issues.

 Troubleshooting Microsoft Office 2010/365/2016 application issues.

 Working on call logging with DELL Team for laptop /desktop/workstations issue through phone/ Chat.

 Follow the GE escalation matrix for multiple issues.

 Maintaining all stock data assets and send all monthly reports to GE Business manager and Dell Team managers.

 Handling Corporate McAfee Antivirus server & related corporate client issues.

 Installing Server and client of OS for EU.

 Working on GE projects.

 Configuring DHCP server on 2k12 r2 Failover relationships.

 DHCP reservation configuration