Joy Milla

• Coordinated community outreach programmes that engaged 40 volunteers, schools
and community leaders to promote education and mentorship initiatives.
• Conducted research to identify community needs and used findings to support
programme planning and implementation.
• Prepared project reports, concept notes, funding proposal and presentations for
partners and stakeholders.
• Organized stakeholder meetings, documented outcomes and monitored
implementation of agreed activities.
• Built collaborative relationships with community leaders, schools and development
partners to strengthen programme delivery.

• Managed inbound and outbound customer calls, resolving inquiries while maintaining a
high level of customer satisfaction.
• Updated customer information and interaction notes in the CRM after each call.
• Scheduled follow-ups and ensured timely resolution of customer concerns.
• Collaborated with remote team members to meet daily performance and quality targets.
• Maintained accurate records while adhering to company procedures and data privacy
standards.

• Coordinated an average of 25 staff, client and investor meetings each week, ensuring
timely scheduling, preparation of meeting materials and follow-up on action points.
• Prepared meeting minutes, reports and official correspondence that supported
management decision-making and improved communication across departments.
• Managed client enquiries, independently resolving approximately 90% of routine
requests, improving service delivery and allowing management to focus on priorities.
• Developed six Standard Operating Procedures (SOPs) that improved records
management and reduced document retrieval time by 20%.
• Maintained accurate administrative records and confidential documentation while
supporting day-to-day office operations.

• Maintained and verified over 500 client records, ensuring complete and accurate
organizational databases.
• Prepared weekly operational reports and administrative updates to support
management planning and decision-making.
• Coordinated procurement and inventory documentation, introducing record
management practices that contributed to a 15% reduction in supply waste.
• Worked collaboratively across departments to ensure timely information sharing and
efficient administrative support.
• Maintained organized documentation in compliance with organizational procedures.