Human Resources Officer
Impact BBDO
Total des années d'expérience :11 years, 9 Mois
Employee Relations:
o Administer and follow up the employee’s visa (residence & renewal), in liaison with the Immigration Department at TECOM / DMCC/DHCC.
o Administer the company’s health plan including claims processing.
o Maintain and update the organizational structure in every new circular issued or amendment in the employee’s positions and grades.
o Responsible for updating employees with information of company’s policies, job duties, working conditions and employee benefits.
o Maintaining staff handbooks to ensure that the workforce is aware of company’s policy & procedures.
o Ensure accurate and up to date Job Descriptions are available to all employees in the company.
o Handle Grievances/Disciplinary cases in line with the policy and according to UAE labour law.
o Creating internal HR forms
o Executing and implement policies, procedures and make sure that it’s in line with labor law.
o Organization of trainings for operations/ programme staff on HR issues.
Selection & Recruitment:
o Manage the functions of recruitment from reviewing the recruitment and selection procedure to ensure compliance with the company policy. Interview the short listed candidates and selecting the most suitable ones as per the job description.
o Set up the requirements of knowledge, skills and experience required for the specific job.
o Draft job description and identifying core competencies required for the position in co-ordination with the Head of Department.
o Ensure job analysis and evaluation for all positions available as per the function’s responsibilities are met at the agreed service levels.
Payroll System:
o In charge of the Executive Payroll using HRNET system for managing the vacation records, attendance sheets, overtime, deductions, loans, salary advances and the processing of leave and gratuity settlements.
o Maintain and submit Payroll reports to the Finance Department on a monthly basis.
o Submit a HR analysis report and presentation of the of the HR functions on a yearly basis.
o Act as the first point of contact for all human resource related activities.
o Assist human resource managers during recruitment and induction procedures (entails resourcing, screening and short-listing applicants).
o Provide administrative support by maintaining employee information in databases and ensure appropriate modifications.
o Manage employee attendance and leave system.
o Process pre-employment visa papers in three different Free-zones (DIFC, TECOM, and DMCC).
o Provide new hires with information on company policies and procedures.
o Draft letters of correspondence (offer letters, employment contracts, job descriptions), assist in report writing and submission of the recruitment activities and maintain new hire file management.
o Proactively recruit candidates through telephonic recruitment, internet mining and networking - perform screening, interviewing, applicant assessment and presentation of candidates to Hiring Managers to finalize the recruitment process.
o Draft job descriptions and advertisements and post them on relevant media.
o Schedule interviews and coordinate candidates by providing them with relevant timeslot information.
o Administer employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepare, present and distribute employee communications, publications and announcements.
o Develop and maintain in-house HRIS system to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment.
o Assesses employee morale and identifies appropriate timing for activities and events.
o Process payroll information in an accurate and timely manner.
o Monitor the HR Departments general expenditure.
Responsible in answering queries from new customers regarding opening their new accounts.
Filing of recent and previous customers documents and personal accounts.
Evaluating customer accounts.
Undertake marketing analysis in order to determine market trends and characteristics.
Carry out customer surveys to understand demand and manage brand positioning.
Prepare supporting materials such as literature packs, promotional merchandise and name badges for each campaign.
Monitor progress of promotional activities and record findings.
Visit customers and external agencies for follow ups.
Manage marketing budgets and ensure that all marketing activities are managed within budgets
Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
Write business letters, reports or office memos using word processing programmes
Answer telephone inquiries from customers, attend to visitors and assist other staff in the organisation with their inquiries
operate a range of office machines such as photocopiers, computers and faxes
File papers and documents
undertake other duties such as banking, credit control or payroll functions.
