Milos Nikolic

- Leading a team of 14 people to enable, define and execute complete ICT Department transformation
- Responsible for complete Strategic and Operational transformation of ICT Department
- Provide input into the articulation of a Corporate / Growth strategy for the company
- Develop ICT Strategy, compose budgets, operational plans and setup new organizational structure
- Define the transformation agenda aligned with business strategic and operational plans
- Demonstrate ownership of and communicate the department’s strategic direction and objectives
- Ensure the development of actionable work plans to monitor implementation of the
division’s strategic objectives
- Working with all Functional Heads to continuously analyze business requirements and determine improvements
- Analyze trends and market disruptions within the market and industry, identify implications for the company, define and ensure implementation of initiatives to address these implications.
- Direct project teams; resolve difficult and complex technology issues and ensure compliance with budget and project goals/objectives.
- Plan and supervise the development in delivery of training programs for management and employees on the use of ICT equipment and applications.
- Leading SAP Implementation (S/4HANA on Private Cloud)

- Leading a team of 19 people to embrace the change and become valuable business partners
- "People-comes-first" ICT manager focused on building, coaching and development of great teams and individuals
- Envision and develop the ICT strategy and operational plans aligned with the Global IS and Business strategy
- Responsible for the composing and realization of IT annual plans (strategic, organizational and financial)
- Responsible for planning and implementation of all local and global projects
- Partnership with C-level management in order to deliver short and long-term objectives
- Creating “fit-for-purpose” IT Business Applications portfolio and roadmaps
- Providing IT-business consultancy to establish best practices for delivery of high quality, scalable solutions
- Taking a leading role in the analysis and design of business processes enabled by SAP and other business applications
- Responsible for development of integrated, cross-functional BI and CRM solutions to deliver insightful reports and drive better strategic/operational decision making
- Responsible for managing internal and external partners, vendors and suppliers to achieve cost-effective IT service delivery
- Responsible for defining ICT operational and security procedures, defining and tracking SLAs and conducting IT Audits
- Responsible for all other aspects of technical, financial and operational management of the IT/IS

- Leading a team of 8 people to deliver IS service excellence to the business
- Execution and delivery of ITS projects.
- Ensure the delivery of IS services are performed to global MDLZ IS standards.
- Ensure ITS costs spending are tracked and monitored, meeting regional financials thresholds.
- Maintain a high standard of ITIL service management criteria across IT services and support
- Manage 3rd party service level agreements through on-going assessment of service delivery levels and issue resolution success in respect of SLAs
- Management and planning of infrastructure
- Deliver on all strategic technical enhancement projects
- Act as a point of escalation for IT service management issues
- Ensure the smooth running of all information systems and effectively monitor, control and support day-to-day IT operations
- Enhancement of End User Computing experience
- Resolution of incidents and problem management through the deployment of necessary resources as a matter of urgency
- Maintain a high degree of accuracy for IT assets and operational documentations required for company audits.
- Maintain an IT Services Improvement Plan (SIP) to ensure continuous improvement
- Capacity to meet and address business demands
- Service Availability and Continuity, to eliminate Business disruptions
- Responsible for the management of external suppliers in the delivery of IT solutions to SLA
- Negotiate and contract with external suppliers to ensure value delivery
- Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conduct
- Maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program

- Managing a team of 4 people - 1 internal help-desk specialist, 1 business applications specialist and 2 external IT support specialists in Slovenia and Croatia. Responsible for setting goals and development plans, conducting performance reviews.
- Responsible for leading all local IS projects by accomplishing all project objectives by planning and evaluating project activities, and ensuring projects are completed on time and within budget
- Responsible for testing, acceptance and implementation of regional and local modifications to any business application, ensuring all business requirements are met and no/controlled business interruptions occur.
- Responsible for providing appropriate system functionalities to enable smooth and continuous operation of all relevant business processes by understanding, by anticipating and documenting business needs and translating them further into clearly defined requirements which are actionable for IS Service Providers.
- Responsible for all IS and business related projects by planning, coordinating, monitoring and controlling all aspects of projects (communication, budgets, approvals)
- Responsible for coordinating the SAP support on local level by supporting key users and end-users with their SAP related problems, opening tickets to the central SAP Support Team, representing the country with the next level SAP support, managing user administration, keeping SOX compliance, participating in applying local modifications
- Responsible for continuous maintenance, improvements and support for complete portfolio of local and regional applications while promoting knowledge sharing, collaboration and adoption of best practices within users community and ensuring that business understands processes, support model SLAs and constraints of service delivery workflow
- Accountable for business application governance and compliance processes like licensing, inventory of hardware/software environment, business application audit files and records, and application related costs.

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Responsible for: managing overall testing execution done by regional Key Users (+60), providing all KUs and SMEs have appropriate SAP access, training of users to use HP Quality Center as quality management software. Responsible for adapting all non-SAP application to comply with new business operating model (Payroll software, Time and Attendance, Legal applications, Sales Reporting, BI, Sales Force, CRM), preparing training materials and organizing training sessions for end users, supporting all business functions in hyper-care period.

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Responsible for: Hot Spots resolution in time as per project plan, ensuring Master Data readiness and migration, support change management, Implementation of compliant processes, ensure alignment with other projects, collect, quantify and prepare for implementation of benefits, manage within overall budget, design backup plans, supporting all business functions in hyper-care period
Functional responsibilities: executing 3 testing cycles, 3 cutovers, setting up EANCOM/AS2 interface with distributor and logistics partner, preparing training materials, coaching end users, responsible for creating Business Continuity Plan, tracking budget

Responsibilities: Windows 2003 servers and Windows XP workstations installation, configuration and maintenance by Global Roche IT standards, Web server and SQL Database administration, support for local and global Management, Finance, Logistics, Sales and Web applications (SUN, SAP, Payroll, Warehouse, Intranet Portal, E-Banking, CRM, …). Implementation of CRM system and integration with customers database. Development of Excel and Web reports for CRM activity analysis. Acting as 1st level user support for IT related problems, CRM and SAP Business Warehouse Analytics & Reporting, performing daily HP Service Desk ticketing and building local knowledgebase. Local CRM modules configuration I customization by Business needs. E-Marketing project member for implementation of EMarketing application. Developed and implemented complete Intranet Portal and web applications (Conference Room Reservation system, Complete Office Inventory, Management Information System, SUN Sales Report) to support daily business and operations with built-in Active Directory security. Complete File & Print, Backup, Exchange, Intranet and Application
Server administration, LAN administration, 85 Windows XP Workstations, 8 Network Printers, and other various IT equipment. Organizing and performing training sessions for all employees for Office Applications, CRM, Analytics & Reporting, Outlook, E-Banking, Remote Access, Writing User Manuals, Quick References, Interactive Learning documents, SOPs and Technical Documentation. Monthly reporting of System status and availability, Problems and resolutions, On-going tasks and Up-coming projects to Roche Serbia Informatics Site Head.

Responsibilities: Windows 2003 servers and Windows XP workstations installation, configuration and maintenance. MS SQL 2000 Server deployment and configuration, backup and restore. SQL Database maintenance, performance optimization and log monitor. Domain Controller - Active Directory user administration, Implementing new Security Policies, File Server administration, writing procedures and manuals for upcoming applications, writing project proposals for implementing new technologies, strategies and software. Providing end-user support and training.

Responsibilities: Database and File Servers administration. Improvement of implemented banking application, continuous performance monitoring of MS SQL database, optimization and analysis of SQL database queries, generating SQL performance reports, constant correspondence with end-users working with application in order to gather error reports, troubleshooting and support.