Mimi Ammelia Rizal Naidu

• Listen to customers’ questions and concerns, and provide answers or responses
• Identifying new opportunities
• Provide information about products and services
• Supporting sales and development departments
• Take orders, calculate charges, and process billing or payments
• Updating database
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
• Refer customers to supervisors or more experienced employees

• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• Preparing PowerPoint presentations and sales displays
• Contacting clients to inform them about new developments in the company’s products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• Developing sales goals for the team and ensuring they are met
• Training personnel and helping team members develop their skills

- Event management
- Promoting student fairs and activities
- Updating newsletters
- Updating CUSU website
- Handling events both in and out of the university

- Handling staff
- Be patient, tactful, diplomatic and approachable
- Handling difficult situations
- Creating commercial awareness
- Gathering facts and statistics
- Respecting the importance of confidentiality

- Organized the book launch event for the latest edition of the book with Prime Minister and Minister attended as Guest of Honor
- Represented the company for international conferences around the world.
- Handling sales of the book

- Planning and advertising company as well as the marketing campaign
- Organizing and assisting promotional events
- Responsible for maintaining companies social media as well as website
- Further research on company’s targeted market
- Organizing and controlling exhibitions