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mimi areme, customer service Officer

mimi areme

customer service Officer·BEthog Enterprise

Ghana

Bachelor's degree, Bachelor of Science In Marketing

Work experience

Total years of experience: 14 years, 8 months

customer service Officer

November 2012 - Present

BEthog Enterprise

Ghana

November 2012 - Present

Administer staff issues and enforce organizational policies
Handle aggressive customers in a professional manner
Ensure that customers feel comfortable and satisfied with the companys product.
Build a customer base and meet their need and complaints.

Company industry:
FMCG
Job role:
Customer Service and Call Center

Sales Assistant

June 2010 - June 2011

Akosombo Textiles Limited

Ghana

June 2010 - June 2011

Assisted customers in locating merchandise and answering questions concerning general merchandise
Conducted sales analysis to identify weak areas and provided the needed reinforcements t makeup shortfalls
Check inventory periodically and place orders with sales representative.
Processed payment following established procedures for different types of transactions.

Company industry:
Textile & Apparel Production
Job role:
Sales

Education

Ghana Institute of Management and Professional studies

May 2013

May 2013

Bachelor's degree, Bachelor of Science In Marketing

Ghana

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Client Service
Expert
Client Service
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Marketing
Expert
Marketing
Expert
Highly addaptive, positive,resilient, and open minded.
Expert
Highly addaptive, positive,resilient, and open minded.
Expert
Meeting new challenges and quickly assimilate new concepts
Expert
Meeting new challenges and quickly assimilate new concepts
Expert
Proven relationship, builder with excellent interperonal skills
Expert
Proven relationship, builder with excellent interperonal skills
Expert
Loyal and dedicated employee with excellent work record
Expert
Loyal and dedicated employee with excellent work record
Expert
Outstanding customer service skills and great listener
Expert
Outstanding customer service skills and great listener
Expert
Client Service
Expert
Client Service
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Marketing
Expert
Marketing
Expert

Languages

English
Expert